rod decoff

lead concierge

About

Experienced hospitality professional with multiple skill sets

Country

united states

City

boston

Industry

hospitality

Skill

guest service management, client relations, customer service, financial reporting, accounts payable, accounts receivable, fund accounting, trust services, hotel management, human resources, retail sales, bookkeeping, auditing, general cashiering

Experience

night auditor

doubletree by hilton

2017-10 - 2019-1 · 1 yr 4 mos

night auditor

four points by sheraton

2012-2 - 2016-5 · 4 yrs 4 mos

Consistently exceeded management expectations for going beyond the extra mile in providing guests with professional & personalized attention and for continuously pitching in when short-handed. Performed daily night audits utilizing Excel & Word to create daily management reports while staying within scheduled hours. Supervise the work of employees & handled emergency situations, escalating issues to local fire and police and management & staff

customer service specialist

bank of america

2011-1 - 2011-6 · 6 mos

key holder

omaha steaks

2008-9 - 2010-6 · 1 yr 10 mos

independent contractor

sun life financial

2008-4 - 2008-8 · 5 mos

assistant controller

eliot hotel

2004-1 - 2008-2 · 4 yrs 2 mos

Handled H/R, Payroll, Accounts Receivable, Accounts Payable, G/L Recons, Cash control, and Credit and Collections; developed new billing procedures resulting in reducing outstanding debt over 30 days by 50% Answered questions from Hotel guests related to billing disputes and researched and resolved issues promptly and courteously. Worked with associates to communicate issues effecting guest billing.

financial reporting supervisor

clarks

1998-10 - 2000-12 · 2 yrs 3 mos

manager on duty, bookkeeper, human resources manager

holiday inn hotel and convention center

1992-9 - 1998-10 · 6 yrs 2 mos

* Performed recruitment activities, interviewing, orientations, training and payroll * handled difficult staffing duties, including dealing with refereeing disputes * maintained employee records. Acknowledged by General Manager for having multiple skill sets: created a position uniquely tailored to my abilities by combining three positions into one: HR Manager, M.O.D. and Bookkeeper.

technical information specialist

bank of america

1991-9 - 1992-8 · 1 yr

client services supervisor and trust accounting

mellon group of companies

1987-11 - 1991-8 · 3 yrs 10 mos

Communicated with clients daily (2 in Fortune 100) to provided outstanding Trust Accounting Services while maintaining a near 100% score on accuracy and on-time delivery record. Traveled to client locations for team meetings to review reports, plan conversions and address client issues