Robin S.

Accomplishment Improved parts gross by over 50% YOY and Service GP by over 30% YOY compared to 2021.

Accomplishment: Recipient of Subaru Canada 2021 Star Performer Award Gold level for superior achievement in Parts and Service. Recipient of Subaru Canada 2020 Star Performer Award Platinum level for superior achievement in Parts and Service.

Accomplishment: Recipient of Subaru Canada 2019 Star Performer Award Gold level for superior achievement in Parts and Service.

Accomplishment: • Recipient of Subaru Canada 2019 Star Performer Award Gold level for superior achievement in Parts and Service. • Over $2 million in labour sales for 2019.

Accomplishments: • Improved CSI from last in the nation to the number 1 position in a period of 9 months. • Most improve CSI in the nation for 2015.

Inventory management and customer relation.

Increased sales from $700K to $1.2 mil in 2013. 1. Maximizes store sales and contributes to and demonstrates a high level of sales commitment. Demonstrates an awareness of changing business conditions and opportunities. Is aware of, and demonstrates an understanding of, the 50/50 Partnership, Commitments and mentors the above, focusing on the individuals role and responsibility in assisting with sales. Understands and mentors the Kal Tire sales process. 2. Contributes to a customer service which exceeds that available from the competition, or expected by the customer by proactively attending to customer needs, performing superior quality tire repair and installation, and mechanical maintenance work. 3. Helps the company to meet its future personnel needs by promoting a workplace environment in which team members continuously improve skills and expertise through training and development. Assists in maintaining an upbeat and productive work environment, by promoting positive team member relations based on regular coaching, evaluating and communicating with team members. 4. Contributes to a company team philosophy by supporting and communicating with other company stores locations, and maintaining open and positive communications with the Vernon Office, company warehouse, the retread division and suppliers. 5. Contributes to a safe and environmentally responsible workplace by following all safety and environmental policies and rules and by taking an active approach to accident prevention and environmental protection. 6. Ensures professional image is maintained appropriately – personnel, facility and equipment. 7. Contributes to a satisfactory net profit by helping to control expenses, inventory and personnel levels, by minimizing bad debts, by ensuring proper invoicing and by effectively using the company's product pricing policies.

1. Contributes to a safe and environmentally responsible workplace by following all safety and environmental policies and rules and by taking an active approach to accident prevention and environmental protection. 2. Contributes to a service which exceed that available from the competition or expected by the customer by looking for and taking advantage of sales opportunities to provide information and assistance to the customer. 3. Contributing to and demonstrating a high level of sales commitment and awareness – understands the Kal Tire Aims, 50/50 Partnership and Commitments including the individual’s role and responsibility in assisting with sales. 4. Contributes to an upbeat atmosphere in the workplace by being supportive of and providing assistance to other team members. 5. Performs tire removal/installation/repair service safely for all passenger and light truck vehicles- including removing wheel assemblies, dismounting tires, balancing, inflating and installing repaired or replacement tires, and reinstalling wheel assemblies according to procedure. This also includes diagnosing injuries, evaluating reparability, and choosing and carrying out proper repair methods. 6. Assists and performs mechanical inspections and service including complete understanding and use of work order inspection procedures and tools, basic understanding and use of alignment machine, flush machines, oil lube and filter service as trained using the Kal Tire Mechanical fundamentals training, and successful sign off by journeyman technician.