rob spence

senior customer solutions engineer, customer success

About

To help my customers get excited about technology and use it to solve their business problems

Country

united states

City

somerville

Industry

computer software

Skill

sql, professional services, consulting, requirements analysis, business analysis, project management, html, software project management, enterprise software, websphere, java enterprise edition, hibernate, microsoft sql server, agile methodologies, web services, javascript, databases, integration, web applications, design patterns, software documentation, spring, junit, ant, oracle, unix, xml, jsp, eclipse, struts, pl/sql, jboss application server, soa, software development, java, enterprise architecture, solution architecture, linux, software engineering, cloud computing, pre sales, subversion, tomcat

Experience

professional services consultant

bemoko

2011-11 - 2015-4 · 3 yrs 6 mos

Work with SDL WorldServer clients to customize the WorldServer software to meet the clients requirements.

technical consultant

norkom technologies

2006-10 - 2011-11 · 5 yrs 2 mos

Gather client specific requirements, create documentation of requirements and implement product design to fulfill the requirements. Train client in the use of the product, as well as how to configure the product themselves. Triage and evaluate reported bugs and provide bug fixes.

senior customer solutions engineer, customer success

quick base

2018-2 - Present · 8 yrs 7 mos

senior advisor forrester leadership board for i and o

forrester

2015-10 - 2016-5 · 8 mos

Provide senior infrastructure and operations leaders with guidance and information based on Forrester’s range of business technology research. Facilitated conversations and knowledge sharing amongst council members who share similar operational goals. Connected council members with Forrester subject matter experts.

senior technical sales engineer

bae systems applied intelligence

2016-4 - Present · 10 yrs 5 mos

Provide technical understanding of the BAE cyber-crime applications. Answer all product technical questions from prospective and existing customers during the sales cycle. Work closely with all BSG cyber-crime subject matter experts to illustrate the capabilities of the cyber-crime products. Supporting the BSG team with a wide variety of technical expertise on all technical matters. Solving technical problems with any the BSG cyber-crime product demos. Demonstrating the products to customers, in person or over WebEx conference calls. Understanding, designing, and creating all customizations to the standard product demos achieving customer’s requirements which cannot be met out-of-the-box.