roberto solis

* Provide daily management of production and problem management, execution of all automated business applications and processes. * Provide direction for Data Center Operations, Incident and Problem Management, Service Level Management, Enterprise Scheduling, Critical Business Process Planning and Execution. * Coordinate and direct data center activities on behalf of Microsoft as well as provide administrative direction and support for daily operational activities of the data center. * Ensure 24x7 support is staffed appropriately with skilled personnel to ensure the timely delivery of products and services to the client. * Manage critical production problems including those significantly impacting internal operations or external customer experience to full resolution and maintaining open communications with impacted parties during remediation.

* Member of Microsoft’s Global Data Center Operations * Empowering a culture of safety, security, and compliance in all aspect of data center activities * Leading a team of technicians responsible for remote, smart hands support for the deployment of on-site DC physical infrastructures including Servers, NetDevices, SANs, Windows Server OS Support, parts/component replacement, and physical hardware troubleshooting * Manage resource scheduling to ensure meeting SLAs and project deliveries * People management including performance reviews, career coaching and career growth discussions * Plan, manage and communicate end-to-end project plans with stakeholders and teams.

Level III Technician at Atos