roberto maiorana

My overall responsibility was the revenue objective for SAS Intercontinental routes. I had the responsibility of heading a marketing and Sales department consisting of 12 colleagues. Our main tasks were Intercontinental sales, planning and execution of advertisement campaigns, relationship marketing, E-commerce and distribution. One Important focus area was the evaluation of markets and demand in order to ensure an efficient sales and marketing organization, for Intercontinental routes, in the field of skills and motivation.

Responsible for SAS Customer Contact Center, CCC, Worldwide, where the main task is to lead the organization, enabling it to deliver the SAS customer promise every time a customer is in contact with SAS. In this role I shall ensure delivery according to Business Plan and the implementation of our strategy for CCC. I have the responsibility for a management team of five and the total number of employee amounts to 500.

I had the responsibility for major strategically projects within the Marketing & Sales division. The work is characterized by strong focus on implementation and execution. The selected projects will contribute to the implementation and development of the Core SAS strategy that was introduced in 2009. The department consists of three employees and will secure a continuous follow up of projects and identified activities with the aim of keeping deadlines and implementation in line with the set time plan for each project.

Responsible for SAS Customer Contact Center and Customer Relations, CCC, Worldwide, where the main task is to lead the organization, enabling it to deliver the SAS customer promise every time a customer is in contact with SAS. In this role I shall ensure delivery according to Business Plan and the implementation of our strategy for CCC. I have the responsibility for a management team of seven and the total number of employee amounts to 370.