Robert C.

Management Consultant/Digital Solutions Specialist @ RECENT Developments Consulting

About

I am a strategic planning and transformation leader with more than 15 years of experience helping organizations move from vision to execution in complex, multi-stakeholder environments. My work has spanned healthcare, consulting, digital transformation, and service delivery, with a strong focus on enterprise planning, organizational alignment, performance improvement, stakeholder engagement, and change leadership. Across these roles, I have supported executive teams, led regional and enterprise-level initiatives, and helped organizations translate strategic priorities into practical plans, measurable outcomes, and sustainable implementation. In recent years, my work has included supporting Family Health Teams and Ontario Health Team partners with strategic planning, annual operating planning, quality improvement, performance measurement, regional collaboration, and governance-aligned planning initiatives. I have led and supported initiatives involving cross-organizational alignment, data and dashboard development, current-state and environmental assessments, digital transformation, and stakeholder engagement across independent partner organizations. Earlier in my career, I held leadership roles with TELUS Health and MD Practice Software, where I led teams and supported healthcare organizations across Canada through large-scale transformation and implementation initiatives. I also bring international project leadership experience from earlier roles in hospitality systems implementation across Canada, the U.S., Europe, and the Middle East. I am particularly drawn to work that involves: - enterprise strategic planning - corporate development and organizational growth - performance and accountability frameworks - cross-functional alignment - stakeholder and executive engagement - turning complexity into structure, action, and results

Country

Canada

City

Ottawa

Industry

Hospital & Health Care

Skill

Ontario Health Teams, Health Informatics, Healthcare Transformation, Stakeholder Engagement, Healthcare Analytics, Strategic Planning, Team Leadership, E-Learning, EMR Training, Strategy, Training, Software Documentation, Business Analysis, Leadership, Management, Integration, Change Management, Program Management, Process Improvement, Business Process Improvement

Experience

Management Consultant/Digital Solutions Specialist

RECENT Developments Consulting

2020-6 - Present · 6 yrs 4 mos

Ottawa, ON

- Led end-to-end delivery of digital health implementation projects, including budgeting, risk management, and stakeholder alignment across multiple organisations - Advised health tech start-ups on product strategy, go-to-market execution, and operational scaling - Established ISO 20700-aligned consulting practices, improving service quality and client delivery consistency - Delivered workflow optimisation, training, and post-implementation support to healthcare providers, improving adoption and system utilisation

Quality Improvement Decision Support Specialist

Petawawa Centennial Family Health Centre

2022-3 - 2025-3 · 3 yrs 1 mo

Petawawa, ON

- Designed and deployed a regional Health Human Resources dashboard, enabling data-driven staffing decisions and reducing patient access gaps - Led development of cross-organisational data-sharing agreement (PHIPA-compliant) to support regional collaboration - Implemented patient experience measurement strategy across 24 Family Health Teams (~300,000 patients) - Translated survey and operational data into actionable quality improvement plans adopted across multiple organisations - Facilitated cross-disciplinary Communities of Practice aligning care delivery with provincial PCAT priorities

Digital Health Integration Lead

Ottawa Valley Ontario Health Team

2022-8 - 2023-8 · 1 yr 1 mo

Ottawa, ON

- Project managed Ministry-funded digital transformation initiative across 13+ primary care organisations - Led implementation of Online Appointment Booking (OAB), improving patient access and digital service adoption - Conducted regional digital health maturity and tools assessment to inform future integration strategy - Collaborated with Ontario Health on provincial patient portal strategy and roadmap development

Director, Operations

Innovation Health Group

2021-1 - 2021-4 · 4 mos

Toronto, Ontario, Canada

Operational Oversight of the launch of Immunity Passport. The first of its kind in Canada, the Immunity Passport app empowers users to store the important data needed to demonstrate that they are vaccinated and have the antibodies against COVID-19. • Develop product launch presentations • Co-develop product road map, business strategy and pricing models • Collaborate on product testing, QA • Oversee customer onboarding • Champion client relationship management

Manager of Learning Services - Eastern Implementation Team

TELUS

2015-12 - 2020-6 · 4 yrs 7 mos

Cambridge, ON

- Led and scaled a high-performing national team delivering EMR implementation, training, and optimisation services - Developed and standardised implementation and training frameworks adopted across regions Strengthened client relationships and improved adoption outcomes across physician networks - Championed continuous learning culture, improving team capability and service quality

Learning Specialist - Electronic Medical Records Software

TELUS

2013-3 - 2015-12 · 2 yrs 10 mos

Ottawa, ON

• Assumed lead role in multi-scale implementations and training of physicians and allied healthcare professionals and informed workflow improvements for delivery of healthcare services • Planned and co-ordinated training presentations and one-on-one sessions for annual TELUS Health User’s Conferences across Canada • Co-authored Leading Teams through Change – a change management tool designed to improve EMR implementation outcomes • Hosted Online Virtual Classroom application upgrade training • Spearheaded the launch of product training lab kits introduced to improve customer training experience

Implementation Manager & Medical Software Training Specialist

Canadian Medical Association

2010-2 - 2013-3 · 3 yrs 2 mos

Ottawa, ON

• Co-ordinated the implementation, training and migration of electronic medical record conversions for physician-clients throughout Eastern Canada • Provided on-site training and Support of PS Suite Electronic Medical Records software to physicians, allied healthcare providers and administrative support teams • Participated in cross-training of data-analysis and data conversion from legacy systems to PS Suite