Robert West

In my role as Senior Group Recreation Manager at Hotel del Coronado, I led a team to deliver exceptional guest services and oversee daily operations. I collaborated with various departments to ensure smooth operations and organized special events for groups and leisure guests. My responsibilities included managing inventory, designing reports, and assisting with staff development.

• Responsible for assisting the Director of Recreation with coordinating and delivering group and daily guest services, pool & beach rentals, kids and teen programs, and ice-skating operations in a hands-on leadership role in the hotel's continuing effort to deliver outstanding guest service and financial profitability. • Oversee the Recreation department and team members while assisting outlets with daily tasks to ensure smooth operations. • Responsible for providing information and arranging special recreational events or activities for groups and leisure guests (i.e., setting dates, contracts, etc.) • Operate as the primary point of contact for the catering, events, and sales team. • Communicate with clients and guests to organize and prepare group reservations. • Execute special projects to fulfill long-term goals. • Order and retrieve inventory from the hotel purchasing department and other vendors. • Design reports and conduct daily meetings to keep team members informed. • Assist with staff recruiting, training and development. • Assist with/Responsible for forecasting, scheduling, and labor reports. • Continuously monitor the Recreation Attendant's performance and offer coaching and assistance as needed.

Developed and introduced innovative recreational programming, enhancing guest experiences and increasing participation Spearheaded creating, selling, and facilitating customized activities for VIPs and high-end corporate and leisure groups Coordinated and executed high-profile VIP events at exclusive off-site locations in San Diego, ensuring seamless logistics and exceptional guest experiences Managed and trained 30+ team members, ensuring exceptional service and operational excellence Increased recreational revenue by $1.6 million through strategic program development over three years Built and maintained strong relationships with multiple event planners, ensuring seamless coordination of group activities Designed operational and technical systems to improve recreation sales and event execution efficiency Cross-functionally collaborated with hotel departments to deliver outstanding group experiences Produced and maintained a widely distributed Group Activities Menu and managed financial tracking systems Managed multiple pools and the Fitness Center, ensuring the inclusion of the most up-to-date equipment and popular fitness classes

Created, sold, and facilitated premier recreational activities for corporate and leisure guests Managed daily operations of high-volume equipment rentals, servicing 75+ guests daily while maintaining inventory control and ensuring proper maintenance of recreational gear Led a team of recreation associates, providing training, coaching, and mentorship to uphold the Ritz-Carlton's luxury service standards Assisted in developing and refining training materials, ensuring recreation staff were well-versed in resort offerings, equipment handling, and customer service best practices Simultaneously managed relationships with 25+ program organizers, ensuring personalized service Implemented new operational and technical strategies, enhancing recreation sales and event execution Developed and distributed a comprehensive Group Activities Menu, boosting guest engagement and sales

• Developed and facilitated engaging recreational activities for high-end corporate and leisure groups, enhancing guest satisfaction. • Cultivated strong relationships with multiple program organizers, ensuring seamless event execution. • Designed operational systems that improved Recreation sales by 150%, optimizing event proficiency. • Collaborated with multiple Ritz-Carlton departments to deliver exceptional guest experiences, maintaining high service standards.

Delivered exceptional recreational experiences while maintaining The Ritz-Carlton's world-class service standards Led training sessions for new hires, providing hands-on instruction in guest engagement, safety protocols, and activity facilitation to ensure consistent, high-quality service Facilitated specialized group activities, curating unique experiences for corporate and leisure guests, including boating, biking, and ice skating Enforced safety guidelines and best practices, regularly checking equipment and activity areas to ensure guest well-being Provided mentoring to new recreation team members, reinforcing department service excellence and operational efficiency Supported event execution, assisting with setup, coordination, and facilitation of seasonal and holiday-themed resort experiences

Delivered exceptional recreational experiences while maintaining The Ritz-Carlton's world-class service standards. Led training sessions for new hires, providing hands-on instruction in guest engagement, safety protocols, and activity facilitation to ensure consistent, high-quality service. Facilitated specialized group activities, curating unique experiences for corporate and leisure guests, including boating, biking, and ice skating. Enforced safety guidelines and best practices, regularly checking equipment and activity areas to ensure guest well-being. Provided mentoring to new recreation team members, reinforcing department service excellence and operational efficiency. Supported event execution, assisting with setup, coordination, and facilitation of seasonal and holiday-themed resort experiences.

• Managed end-to-end video production and post-production processes, ensuring high-quality deliverables on time. • Developed and implemented communication strategies that enhanced client engagement and project visibility. • Coordinated multiple projects simultaneously, leading to a 25% increase in client satisfaction ratings. • Collaborated with cross-functional teams to design interactive media, resulting in innovative marketing solutions for clients.

Acquired high-value projects and partnerships by providing personalized consultations and impactful solutions for clients Delivered customized experiences on schedule, ensuring alignment with client goals and expectations Oversaw multiple projects simultaneously, ensuring smooth execution and optimal stakeholder satisfaction Cultivated strong professional connections through targeted networking, both in-person and online Stayed informed on the latest trends in recreation and entertainment, leveraging cutting-edge technology to offer innovative products and experiences

• Cultivated and maintained a robust VIP customer base, enhancing guest loyalty and satisfaction. • Analyzed guest play patterns to tailor incentives that align with company policies, resulting in increased engagement. • Organized exclusive off-site events, successfully exceeding marketing goals and boosting guest participation by 25%.

• Organized and managed all promotional materials for both digital and print, enhancing brand visibility. • Spearheaded social media campaigns across platforms, increasing engagement by over 30%. • Ensured compliance with the Colorado Gaming Commission, streamlining internal procedures.

Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships Established, built, and maintained VIP customer base of over 350 individuals and approximately $1.2 million in quarterly revenue Oversaw guests' experience from level of gaming to overall service provided by all departments Problem resolution and guest recovery Enhanced client loyalty by organizing and hosting off-site excursions Maximized profitability by exceeding marketing goals