Robert Stephens

•Operate machinery used in the production line, or assist operators -Understand job specifications to determine operator adjustments and material requirements -Interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals -Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form -Perform routine maintenance to include recharging batteries, lubricating, fueling and cleaning -Position forks, lifting platform, or other lifting device under, over, or around loaded pallets, skids, boxes, products, or materials •Exhibit proficiency with measurement tools such as tape measure, caliper, or micrometer •Effectively and safely handle cutting, fabricating, insulating and shipping of various glass products. •Examine products to verify conformance to quality standards and specifications •Separate products according to size, composition, and destination after production. •Inventory materials on work floor and supply workers with materials as needed

•Manage the day-to-day operations of the logistics team (early morning/overnight and backroom teams) and supervise up to 20 direct reports while proving success in decision making, tact, diplomacy, and flexibility •Engage in effective supervisor strategies and skills such as: -Developing my team by ensuring proper training and certifications are completed and training associates in new policies and procedures as well as introducing new associates into the industry. -Supervising my team to ensure the safety and efficiency of the entire operations -Recruiting, selecting, and retaining talented team members -Ensuring great guest service by interacting with guests and team members and maintaining a sense of urgency -Preserving confidentiality of information. -Maintaining accountability standards with all direct reports. •Utilize state-of-the art technology to manage the receiving processes, freight flow and replenishment transition, productivity results and backroom inventory •Maintain responsibilities for all aspects of a retail operating environment (safety, security, utilities, alarms, etc)

•Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager •Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets •Oversee that store inventory is regularly inspected in accordance with the FIFO principle as directed by the Store Manager and/or the Assistant Store Manager •Ensure that all outdated product is removed from the sales floor to be processed through the established returns process •Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable •Reset clubs and new club setups according to plan-o-grams •Effectively implement merchandising skills including placement of new merchandise to the sales floor in a timely manner in accordance to company standards, managing inventory levels, setting up displays in a sales driven manner •Complete price changes •Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration •Process damages, transfers, and return to vendor merchandise •Provide excellent customer service •Utilize state-of-the art technology to manage the receiving processes, freight flow and replenishment transition, productivity results and backroom inventory •Operate powered lift equipment to load and unload trucks and manage freight •Ensure stocking and merchandising of a retail store to specifications

I created and owned my own custom costume and prop manufacturing company. The company also retailed various theatrical cosmetics and craft supplies.

Completed two years of course work toward a general education degree