Robert Hackman

I lead the vision, strategy, and execution of our cloud-native data ecosystem—powering the next generation of data-driven solutions across the company. I partner closely with engineering, product, and operations to design and scale a global data mesh architecture that fuels innovation, accelerates AI-powered insights, and drives measurable business growth. My focus is on delivering a modern, secure, and cost-optimized platform that transforms how Mastercard and its partners leverage data to connect and power an inclusive digital economy.

As the SVP of Product for Small & Medium Enterprises (SME) at Mastercard, I am at the forefront of leveraging Artificial Intelligence (AI) and spearheading new product development initiatives. I drive the strategic vision, roadmap, and execution for our SME portfolio, infusing AI and ML into every facet. Collaborating closely with Mastercard Foundry, I incubate innovative solutions, ensuring desirability, viability, and feasibility. With full P&L ownership, I optimize budgets to fuel data-driven initiatives, while fostering a culture of experimentation and user-centricity. My leadership ensures successful sales, talent elevation, and continual innovation in the rapidly evolving landscape of SME focused and AI-powered products.

• · Led cross-functional teams in a fast-paced Agile environment, accelerating product development cycles and improving team productivity by 30%. · Developed board-level growth strategies achieving 18% YoY growth for the small business portfolio. · Took ownership of complex issues within and beyond organizational boundaries; acted as escalation point for senior leadership concerns. · Led Data Science and Engineering teams in developing SME Data Platform utilizing Databricks, SQL, AWS, and Azure to optimize customer portfolios.

- Managed and delivered key cross-functional strategic initiatives within the Global Commercial/Loyalty/DX organizations through agile processes resulting in 5 major digital product launches - Partnered with Mastercard Foundry (Labs) team to incubate new product ideas in short sprints to determine desirability, viability, and feasibility – resulted in 2 new product launches - Generated insights leveraging multiple distributed data sources to create and refine Commercial product portfolio strategic objectives and key results (OKRs) - Managed business operations including financial & budget management, strategy & capacity planning, transformation roadmap, backlog prioritization, and recurring business reviews

- Managed business operations activities such as capacity planning, prioritization decisions, process improvements, program roadmaps, financial management, and risk management - Established Program Management Center of Excellence and Agile best practices and standards to train our internal Product and Engineering teams

- Liaised between Product and Engineering, eliciting, and translating customer needs into system-specific requirements and identifying system enhancements/new products to be built - Led Agile transformation within Product and Engineering disciplines moving away from traditional waterfall processes

- Managed Operations & Technologies Business Unit of over $1B annually - Built new costing models for business case development resulting in 10% improved forecasting accuracy

- Managed annual budget and quarterly forecasts of approximately $800 million dollars for Operations & Technologies Business Unit - Recommended financial and capacity management strategy to executive leadership leveraging data-driven insights that resulted in a budget variance less than 0.5% to target

- Automated the monthly financial forecast process by developing a proprietary VBA tool resulting in a resource time efficiency of approx. 5% monthly across the team

• Prepare monthly general ledgers and financial reports • Use GAAP and current accounting concepts to reconcile data discrepancies and correct errors • Analyze, interpret, and summarize financial data • Perform, maintain, and document internal controls and processes • Enforce compliance with federal and state regulations