robert morin

premise conversion technicians and i and r

About

Premise Conversion Technicians & I&R at Alta Telecom

Country

canada

City

moose jaw

Industry

telecommunications

Skill

leadership, critical thinking, computer/technical literacy, strategic planning, customer service, problem solving, self confidence, self driven, fast learner, motivated self starter

Experience

supervisor operations

canadian pacific railway

2011-1 - 2012-1 · 1 yr 1 mo

* Responsible for the overall delivery of the Integrated Operating Plan * Monitor assignment requirements on a weekly basis, adding and reducing resources to meet immediate needs * Control of car management and inventory within the yard, and makes daily work lists for yard crews

customer service technician

sasktel

2007-1 - 2011-1 · 4 yrs 1 mo

* Receives, analyzes/tests/repairs/escalates customer issues/complaints. Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required. * Investigates, resolves and/or dispatches problems relevant to wire line, wireless, internet access, other emerging Internet technologies and MAX services. * Reviews and provides trouble statistics upon request by management.

premise conversion technicians and i and r

alta telecom

2012-1 - Present · 14 yrs 9 mos

* Installation and Repair of POTS, DSL, and IPTV services. * Installation and Repair of Fiber Optics Network. * Providing exceptional face-to-face customer service.