robert mendralla

* Supervised all facets of the department including purchasing, receiving, assembly, packing, shipping, inventory control, customer service, and special projects * Responsible for building Tour quality golf clubsfor current staff Tour players and prospectiveTour players, including winners of professional events and Major Championships * Complied with schedules and deadlines frequently multitasking to achieve necessary results * Performed custom fittings for VIP's, celebrities, local pros and other influential customers * Supported customer service representatives with solutions to customer's inquiries and needs

* Assisted in the relocation and organization of the U.S. Pro Club Repair Department * Supervised all facets of the Repair Department including shipping, receiving, product evaluation, order entry, and club repair * Utilized SAP for entering and receiving purchase orders, entering and shipping customer orders and maintaining inventory * Accountable for expediting equipment requests from Tour Players on a weekly basis

* Supervised the operation of the Custom Golf Department that produced unique golf clubs for professional golfers, celebrities, and VIP's * Assisted R&D in the development of new products and product testing * Built custom golf clubs and became skilled at all operations in the department including grinding polishing, stamping and plating of golf club heads

* Performs full range of golf club repairs incuding regripping, loft and lie adjustments, and reshafting * Provides clubfitting and club performance modifications through the use of clubfitting equipment * Introduces product and service recommendations according to customer needs * Oversees golf service supply inventory * Provides a high level of customer service by consistently implementing extensive knowledge of the golf industry * Upholds company standards for signage, merchandising, and pricing according to plan * Consistently promotes Company programs for warranty sales and credit card registration