Robert Eaton

Acting as a main support system for the contracts department and all other departments. Process and delegate all escalated issues. Trainer for billing, remediation, contracts and creation of company process's and procedures for the contracts department. Setting up Contracts, creating audit checklist forms for contracts to be set up, Billing, Remediation. Large account representation, different types of reporting.

Promoted to billing supervisor, duties performed: Managing employees, quality inspect associates work, train new employees, implemented new policy and procedure to associates, approving associates work. In September of 2009 took on the responsibility of Supervising Call Center of 5, duties included: Reporting, Listening in on calls for customer satisfaction, scheduling, taking escalated calls.

Continue to perform all duties as I had previously, as well as taking on a leadership role within a team of my peers as a team lead.

Creating and correcting contracts, participating in a project to fix Danka's most important top 100 accounts, and coordinating with top management to reconcile key accounts, as well as the duties I undertook as a temp.

Auditing IReceivable invoices for errors, auditing contract credits and contracts for accuracy. Use of Oracle applications and excel spreadsheet.

Drove flat bed to deliver parts, worked in warehouse stocking and pulling product.

Ran Fuji CPIV, CPVI, IPII and QPIII for Paradyne. Worked in the kitting department (loading feeders). Counted parts for inventory. Worked in pack out and tested boards.

Responsible for ensuring that various machines (Fuji CP IV, CP VI, IP II and Universal HSP, GSM I, GSM II, VCD, Radial, and Unimod) run at peak performance while maintaining quality.