robert deckert

* Manage staff, prepare work schedules and assign specific duties * Hold 1-on-1 meetings with staff to cascade information as well as provide constructive feedback * Provide training on various topics helping staff expand knowledge and increase efficiency * Establish and implement departmental goals, objectives, and procedures * Oversee activities directly related to promotions, products, content and testing * Plan and direct operational activities such as sales promotions, coordinating with other department heads as required * Analyze information and evaluate results to choose the best solution and solve problems

* Work with Operations, Creative, Merchandising and IT to ensure all projects are executed accurately and on-time * Identify and escalate issues impacting the team’s ability to deliver * Act as an escalation point for issue resolution * Ensure all Operations processes and procedures are maintained and current * Implement and maintain cross department procedures and strategies * Attend daily meetings and communicate vital project related information * Provide guidance and execution for site wide A/B and multivariate testing * Assist in transitioning and training other Specialists with new Operations roles and tasks * Provide up to date information on the operational status of Lowes.com

* Provided service desk based technical support to 14 Regional Distribution Facilities and 15 Flatbed Distribution Facilities regarding networking and related computing environments including applications software, systems software * Conferred and troubleshot with network users about how to solve existing problems * Diagnosed and corrected or replaced defective software and hardware * Operated and maintained master consoles used to monitor the network * Partnered in developing automated, self-help website to lower call volume * Developed training procedures, as well implemented new procedures with Analysts * Provided “On Call” support for our team, working bridge lines and other high importance issues * Merged Distribution and Store Hardware support teams into one group * Work as Analyst In Charge/Leader on duty, to oversee the floor, maintain proper staffing, and assist users as a level 2 support * Maintain records of daily data communication transactions, problems and remedial actions taken

* Maintained and administered a 250-user network and related computing environments including applications software, systems software, and computer hardware * Conferred and troubleshot with network users about how to solve existing problems * Developed and implemented detailed standard operating procedures for use by Distribution Computer Operations to maximize daily performance and accuracy * Operated and maintained master consoles used to monitor the network * Maintained records of daily data communication, problems and remedial actions taken * Performed routine tasks such as daily maintenance and keeping maintenance records

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe's has more than 2,355 home improvement and hardware stores and 285,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com, Careers.Lowes.com and follow us on Twitter @lowescareers.

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2015 sales of $59.1 billion, Lowe's has more than 2,355 home improvement and hardware stores and 285,000 employees. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com, Careers.Lowes.com and follow us on Twitter @lowescareers.