Robert D. Taylor
SVP, Director of Customer Care Center @ Atlantic Union Bank
About
Accomplished leader with proven success in overseeing strategy, operations, and performance of customer service functions in the utility and banking sectors. Skilled at directing large, cross-functional teams and executing strategic initiatives to meet and exceed organizational objectives. Demonstrated ability to elevate customer experience and streamline processes through innovative, technology-driven solutions, including the integration of AI into business strategies.
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United States
Banking
Contact Center Operations, Leadership Development, External Agencies, Performance Management, Contact Center Management, Customer Service Management, Union Relations, Employee Management, Bargaining, Management, Customer Service, Microsoft Excel, Process Improvement, Project Management, Budgets, Leadership, Microsoft Word, Project Planning, Outlook, Energy
Experience
SVP, Director of Customer Care Center
Atlantic Union Bank
Washington DC-Baltimore Area
Senior Vice President, Director of Relationship Center
Sandy Spring Bank
Washington DC-Baltimore Area
Customer Service Manager, Contact Center
Alabama Power Company
Birmingham, Alabama, United States
Division Customer Service Manager
Alabama Power Company
Birmingham, Alabama Area
Accounting Services Manager
Alabama Power Company
Birmingham, Alabama, United States
District Manager
Alabama Power Company
Jefferson County, Alabama, United States
District Supervisor
Alabama Power Company
Auburn, Alabama, United States
Education
University of Louisville
Accounting
Troy University
Business Administration and Management, General
Robert D. Taylor's Contact Information
Phone
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