Robert Boosinger

Develop solutions for Enterprise voice and collaboration network architecture. Ensure telecommunications services are in compliance with the DoD’s Unified Capabilities Requirement (UCR) and applicable Information Assurance regulations and instructions. Identify voice network requirements and provide technical support for the analysis, acquisition, installation and operation of voice network hardware and software components. Provide telephony systems engineering support to evaluate, document, install, operate, and maintain commercial-off-the-shelf (COTS) voice systems to include Cisco Unified Communications Managers, Integrated Gateway Exchange (IGX) switches, HAIPE encryption devices, and other devices that are part of the JCSE voice network. • Engineered and installed two Cisco PLM one for each network which supports a dynamic environment. • Upgraded 2 CUCM to version 11.5 with supporting OVA’s • Upgraded 4 Acano Server (aka: Cisco Meeting Server) to version 2.0.16 supports Call distribution and bandwidth management across servers in different geographical locations. • Knowledge and experience with SIP trunking including carrier-based SIP services. • Collaborate with other IT teams and mentor junior Telecom engineers

Responsible for providing technical direction and analysis for telecommunication activities, including planning, designing, integrating, installing and maintaining large scale communications networks and services Responsible for analyzing network performance, usage and traffic flows, accesses and interfaces, transmission techniques and protocols to interface with computer systems. Responsible for providing recommendations and developing solutions to solve complex technical and tactical telecommunications issues Responsible for conducting technical research for data, transmission, voice and video systems so new solutions can be developed from current or leading-edge telecommunications technologies Responsible for designing, developing and integrating new tools or telecommunications equipment into existing or new telecommunications capabilities to resolve tactical user requirements Conducts planning, debugging, integrating, installing and maintaining tactical communications compromising of current and future data, transmission, voice and video capabilities Responsible for designing permanent solutions to tactical telecommunications problems, operational deficiencies, and plans for enhanced or improved capabilities to existing telecommunications equipment Responsible for design and integration efforts to meet current and future tactical telecommunications requirements used for JCSE operational missions Responsible for delivering tactical telecommunications designs and integration capabilities to be used in various environments to include air, land and marine Responsible for delivering technical direction and analysis for tactical data, transmission, voice and video telecommunications requirements

Responsible for contingency planning and disaster recovery planning Responsible for creating, editing and maintaining over three thousand users and computing systems using Active Directory on six different networks Administer user accounts and workstations thru Active Directory Service Utilize troubleshooting tools to include: ping, ipconfig, tracert, telnet, nslookup and gpupdate Responsible for assisting all customers with supported software and computing platforms in a professional and courteous manner Respond to requests for technical assistance by phone, email and Remedy ticket system Responsible for upgrading/migrating over seven thousand workstations from Windows XP to Windows 7 via SCCM Utilize remote administration using Dame Ware and Remote Desktop Tools Provide the first level of support for all facets of IT; workstation, server, network, telephony, wireless Install, configure, validate, troubleshoot, repair and/or image authorized software packages on equipment with access to network services and resources Troubleshoot and repair supported computer hardware, software and network issues on six different networks Responsible for training new personnel and one on one end-user training as needed Conduct hardware and software inventory database maintenance and reporting Use advanced problem solving skills to identify, diagnose and resolve technical problems for users of the WAN/LAN environment Add, delete and modify all CISCO VoIP and secure VoIP phones utilizing CISCO Call Manager Manage quality control, inventory, systems testing, initial fielding, system retrofit, upgrading and maintenance of systems certified up to Top Secret Responsible for site surveys to perform moves, adds and changes of cabling, hardware and required user equipment

Site lead for 5 man team performing various special projects for CENTCOM. Ranging from installation of new computers, conversion of conference room and tables into work areas, and even coordinating and implementing the exchange of desk tops for zero client terminals without mission interruption. Provided enterprise WAN engineering design leadership working closely with the IRM LAN/WAN service provider teams to ensure customer requirements are considered and supported by the evolving the LAN/WAN architecture. Planned and implemented future IT developments and undertaking project work. Development and implementation of migration plans; peering and connectivity to other systems; determine appropriate circuit capacities; coordinated redesign efforts with the customer; effect changes in routing tables to migrate sites to new networks. Provide Tier 3 support to the customer’s many Network Operations Center (NOC) locations to identify and correct WAN hardware, software, and circuit problems. Provided network administrative support development, deployment, and problem identification and remediation support of the enterprise network environment for Office of Military Commissions at Guantanamo Bay NAS, Cuba .

Major Functions: Performs duties as a System Administrator 2 on four separate Networks with varying classifications up to TOP SECRET within the TROJAN Network Control Center (TNCC). Maintains the operation of KIV-7's, KG-194's and cryptographic equipment on the TROJAN networks and provide support for 2003/XP and UNIX/Solaris workstations and TROJAN support for UCS vans and all TROJAN assets worldwide including both satellite and IDNX/ADNX paths. Monitors network availability through the use of the HP Open/View/Network Node Manager, TACLANE GEM Manager and SECTERA CM-6000 programs. Installs, configures and maintains Cisco routers, switches, bridges and CISCO Call Manager servers. Troubleshoots, repairs and maintains communications equipment to Army and DOD standards, in addition to performing hardware installations, building specialized cabling and installing network hardware while preparing and maintains Mission related Reports.

Major Functions: Responsible for Life Cycle Sustainment and Maintenance (LCSM) for Department of Defense (DOD), United States Special Operations Command (USSOCOM), specifically Special Operations Forces (SOF), Command, Control, Computer, Communications and Intelligence (C4I) systems including Special Operations Forces Deployable Node (SDN), Special Operations Forces Deployable Node - Heavy (SDN-H), Special Operations Forces Deployable Node - Medium (SDN-M)..

Major Functions: Provided technical expertise for the installation, operation, and maintenance of the Everything-over-Internet Protocol SC2IP package. Direct reporting unit to USJFCOM that deploys worldwide in direct support of the Combatant Commanders for contingencies ranging from major theater wars to humanitarian relief missions. Responsibilities include engineering, installation, maintenance, and problem resolution of tactical data networks and the administration of routers, switches and user terminals. Led 5-person communications team supporting Operation IRAQI FREEDOM and the Global War on Terrorism Experience adapting to new commercially purchased equipment, developed by multiple vendors Advised senior officials on purchase of new equipment best suited to meet customer demands, while providing viable, cost efficient network solutions Proficient in restructuring network assets and architecture to improve efficiency and bandwidth utilization Maintained communications package with a 99 percent reliability rate while deployed in support of Operation IRAQI FREEDOM Worked with several operating units in other countries to improve performance, gain knowledge, and accelerate the implementation process, which was part of a global roll out of EOIP Responsible for contingency planning and disaster recovery planning