robert alley

manager, patient identity management and qa and preservice cash collections

About

As a Corporate Patient Access Manager in the pre-service department at Carolinas Healthcare System I lead a team of two supervisors and 60+ registrars. We oversee the pre-registration, insurance verification, and upfront cash collections for over 30,000 accounts per month. I work closely with customer service and patient accounting to ensure that customer complaints are handled in a timely fashion.

Country

united states

City

charlotte

Industry

hospital & health care

Skill

healthcare, microsoft office, powerpoint, critical thinking, leadership, microsoft excel, customer service, process improvement, social media, cerner, recondo, mckesson star, idx, ge centricty business, centricity, management, epic systems, point of service collections

Experience

manager, corporate patient access

carolinas healthcare system

2012-6 - 2017-10 · 5 yrs 5 mos

Strategically Manage the Preservice department of Carolinas Healthcare System. Our responsibilities include the Preregistration of greater than 40,000 accounts per month, eligibility verification, price estimations, OP/IP admission authorizations, and pre-appointment cash collections.