Robert Pelletier

Technical Expert – Radio Technical Assistance Center, Wireless Access Planning @ Ericsson

About

I’m a telecommunications professional with over 15 years of experience optimizing wireless networks across GSM, UMTS, LTE, and 5G technologies. I’ve worked extensively with Rogers Communications and Ericsson Canada to enhance radio access network performance, conduct parameter audits, and troubleshoot coverage and capacity issues.My passion lies in making networks run more efficiently — from resolving complex RBS and KPI issues to improving customer experience through smart data analysis and automation. I enjoy working cross-functionally, mentoring team members, and ensuring every deployment delivers maximum reliability.Core Skills: Network Optimization | RF Design | Performance Analysis | KPI Management | Troubleshooting | Parameter Auditing | LTE/5G Rollouts | Capacity Planning | ENM | OSS-RC | Business Objects

Country

Canada

City

Greater Toronto Area

Industry

Telecommunications

Skill

Network Optimization • LTE • 5G • UMTS • KPI Monitoring • Parameter Auditing • Troubleshooting

Experience

Technical Expert – Radio Technical Assistance Center, Wireless Access Planning

Ericsson

2025-5 - 2025-10 · 6 mos

Toronto, ON

• Supported feature rollouts and parameter audits across LTE and 5G networks. • Conducted performance analysis and KPI monitoring to ensure network reliability. • Collaborated with Field Operations to troubleshoot and resolve site-level issues. • Managed license loading post-RBS scratch loading.

Technical Expert – Radio Technical Assistance Center, Wireless Access Planning

Rogers Communications

2021 - 2025 · 4 yrs

Toronto, ON

RF System Designer – Wireless Network Capacity & Performance Optimization

Rogers Communications

2019 - 2021 · 2 yrs

Toronto, ON

• Led parameter audits and acceptance testing for 5G/LTE/UMTS sites across Ontario and Manitoba. • Provided capacity and coverage optimization recommendations. • Investigated network performance using trace-level UE and Cell data.

Technical Support Specialist – Wireless Benchmarking & Network Analysis

Rogers Communications

2019 - 2019

Toronto, ON

• Performed Broke/Fix analysis to identify and resolve site degradations. • Created a National Parameter Audit Tool to automate performance tracking. • Recommended enhancements for underperforming sites post-deployment.

Technical Support Specialist – Radio Technical Assistance Center

Rogers Communications

2015 - 2019 · 4 yrs

Toronto, ON

• Supported LTE migrations (Ericsson to Huawei) and performed site acceptance testing. • Investigated customer complaints and network degradations. • Led neighbor relation optimization and event-site preparations.

Network Analyst – CIP Ontario

Rogers Communications

2007 - 2015 · 8 yrs

Toronto, ON

• Automated neighbor relation scripts for GSM and UMTS. • Improved handover success rates and reduced congestion. • Conducted drive testing, throughput validation, and troubleshooting using CNA, AMOS, Citrix, and Remedy.

Customer Service and Telesales Representative

Digital Islands

2004 - 2004

London Area, United Kingdom

• Answered and responded to incoming customer service queries. • Worked proactively in telesales to build and maintain a customer base.

Customer Care Consultant

WHIRLPOOL UK APPLIANCES LIMITED

2002 - 2004 · 2 yrs

London Area, United Kingdom

• Answered incoming calls and handled customer queries. • Responded to customer correspondence in a timely and professional manner. • Ensured customers that their issues would be dealt with efficiently and accurately.

Education

Cambrian College

Programming: C++, dBase Networking: TCP/IP, LAN/WAN, VPN, Routing Protocols (RIP, OSPF, BGP, EIGRP) Systems: Unix/Linux, router/switch troubleshooting, subnetting