Robby Aris Cahyady

Robby Aris Cahyady

Vice President Mobile Business Customer Experience @ Telkomsel

About

20+ years experienced in Telecommunication industry Indonesia, as Network Engineer, Project Management, Customer Care Strategy & Operation, Business Process & IT System Tools, Sales Strategy & Operation, Product Strategy and Development

Country

Indonesia

City

Jakarta

Industry

Telecommunications

Skill

Product Management, Go-to-Market Strategy, Customer Satisfaction, Customer Retention, Customer Relationship Management (CRM), Sales Management, Project Management, Product Development, Business Planning, Project Planning, Project Implementation, Project Coordination, Customer Service, Organizational Leadership, Professional Development, Environmental Sustainability, Inspiring Leadership, Business Transformation, Sustainable Business Strategies, Emotional Intelligence

Experience

Telkomsel

Vice President Mobile Business Customer Experience

Telkomsel

LinkedIn
2025-9 - Present · 1 yr 1 mo

Jakarta, Indonesia

Telkomsel

Senior Advisor Planning and Transformation

Telkomsel

LinkedIn
2025-2 - 2025-8 · 7 mos

Jakarta, Indonesia

Telkomsel

Vice President Customer Care Management

Telkomsel

LinkedIn
2022-10 - 2025-1 · 2 yrs 4 mos

Jakarta, Jakarta, Indonesia

Telkomsel

General Manager Customer Care System and Resource Management

Telkomsel

LinkedIn
2021-10 - 2022-9 · 1 yr

Jakarta, Jakarta, Indonesia

Telkomsel

General Manager Prime Segment and Direct Channel Management Jabotabek Jabar

Telkomsel

LinkedIn
2021-5 - 2021-9 · 5 mos

Jakarta, Indonesia

Telkomsel

General Manager Digital Products Sales Jabotabek Jabar

Telkomsel

LinkedIn
2020-3 - 2021-4 · 1 yr 2 mos

Jakarta, Jakarta, Indonesia

Telkomsel

General Manager Consumer Sales Region Sumbagsel

Telkomsel

LinkedIn
2019-6 - 2020-2 · 9 mos

Palembang Area, South Sumatera, Indonesia

• Ensure achievement of sales target in the Region Sumbagsel • Drive adjustment and implementation of sales initiatives, strategy & plan based on HQ budget and target at region Sumbagsel level • Manage Sales Operation in the Region Sumbagsel, both directly and indirectly • Monitor & Evaluate Partner Performance

Telkomsel

General Manager Digital Product Area Expansion Sumatera

Telkomsel

LinkedIn
2016-9 - 2019-5 · 2 yrs 9 mos

Medan Area, North Sumatera, Indonesia

• Develop Tactical Strategy to implement annual plan from HQ for sales of Digital Products / Services • Drive Digital Products / Services Customer Development & Ecosystem Expansion in the Sumatera Area • Manage Monitoring, Analysis and Reporting on Sales Performance of Digital Products / Services in the Sumatera Area • Ensure Digital products distribution in the Sumatera Area

Telkomsel

Manager Customer Care Strategy & Planning Management

Telkomsel

LinkedIn
2014 - 2016-8 · 2 yrs

Jakarta, Jakarta, Indonesia

Telkomsel

Manager Customer Care Reporting and Data Management

Telkomsel

LinkedIn
2013 - 2014 · 1 yr

Jakarta, Jakarta, Indonesia

Telkomsel

Manager Partnership Planning

Telkomsel

LinkedIn
2010-11 - 2013-8 · 2 yrs 10 mos
Telkomsel

Manager Service Performance Management

Telkomsel

LinkedIn
2012 - 2013 · 1 yr

Jakarta, Jakarta, Indonesia

Telkomsel

Radio Access Engineering Kalimantan

Telkomsel

LinkedIn
2006-2 - 2010-10 · 4 yrs 9 mos
Telkomsel

Project Management Kalimantan

Telkomsel

LinkedIn
2004-7 - 2006-2 · 1 yr 8 mos
Telkomsel

Project Management Jawa Barat

Telkomsel

LinkedIn
2003-12 - 2004-7 · 8 mos

Education

Universitas Ciputra Surabaya

Universitas Ciputra Surabaya

LinkedIn
2025-8 - Present · 1 yr 2 mos
Melbourne Business School

Melbourne Business School

LinkedIn

Next Generation Global Leader Program

2014 - Present · 12 yrs

Robby Aris Cahyady's Contact Information

Email

******@***.com

Phone

(**) *** ****

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