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* Supports the Epic Connect Care Project through utilization of current and emerging technological procedures and concepts * Active Directory Administration including request authentication, account creation and configuration, and rights management * Administration of both client side and server side security * Market administrator for PGP Whole Disk encryption allowing for the delivery of comprehensive data encryption utilizing standards-based technology * Market administrator for McAfee ePolicy Orchestrator to streamline security and compliance standards within the organization * Market Administrator for the development and deployment of software and application packages * Involved with the development of organization best practices and workstation compliance standards * Experience in the care, handling, and protection of HIPAA protected data that is encountered on a daily basis * Experience in the development of training materials for Tier 1 employees

* Created and edited service tickets within Oracle-based platform * Troubleshoot various hardware and software challenges including replacement of motherboards, RAM, power supplies and hard drives; Windows virus and spyware removal, Microsoft Office training, PDA and Smartphone setups, off-shelf software and hardware installation * Represent the company in face to face interactions with clients * Utilize multiple database systems in order to access customer information * Serve as a liaison between outsourced computer and electronics service centers and end-users * Respond to phone calls for diagnostic and troubleshooting purposes * Recommend hardware and software solutions to meet the needs of end user clientele

* Supported the A.G. Edwards and Wachovia merge and migration process to consolidated branches * Maintained user transition from one brokerage platform to another * Assist remote users with Terminal Services and VPN connectivity including PC Anywhere, Remote Desktop, NetOp, Juniper, Citrix * Validate network communication through TCP/IP troubleshooting and configuration * Install/Remove software remotely for users * Unlock user Active Directory accounts * Reset passwords to multiple systems * Configure and maintain user server and mainframe connections such as BETA * Creation and maintenance of service tickets within SQL-based system * Verification of third-party resolution through client communication

* Supported the Bon Secours System during the Richmond site conversion to an electronic medical charting system * Assist users remotely through the utilization of Dameware and Go to Assist utilities * Validate network communication through TCP/IP troubleshooting * Add/Remove/Troubleshoot network printers including HP 3/4/5000 series, Ricoh Aficio, and Lanier Printers * Troubleshoot and resolve Windows XP problems * Active Directory and Local Computer administration * Creation and maintenance of service tickets within HEAT system * Provide for general training among Windows and Office Applications * Experience with Outlook Exchange setup and configuration * Active communication and dispatch with local end user support teams * Experience with basic video teleconferencing system setup and configuration

* Ensures appropriate security of the university’s information and systems by designing and administering the information security program * Supports the VCU Information Security program by conducting formal risk assessments of systems, including report creation, which serves to identify vulnerabilities and recommendations for resolution and mitigation * Monitor for changes in regulations, legislation, and compliance requirements to keep the corresponding university policies up to date * Assists with IT contingency planning and VCU’s security awareness program * Researches and evaluates industry products and solutions for potential incorporation into the VCU environment * Assists in the incident handling process and procedures including data retrieval and digital forensic analysis * Responsible for the management and administration of the university workstation and removable media encryption sotware * Project coordinator and administrator for web application firewall * Vulnerability management and system administrator * Multi-factor Authentication Administrator

Also received a Minor in Homeland Security while attaining my B.S. Relevant Course Work: Computer Forensic Investigation, Introductory experience with EnCase and Forensic Toolkit (FTK), Disaster Recovery, Strategic Planning Activities and Societies: Member of the Golden Key National Honor Society, Member of the National Society for Collegiate Scholars

Relevant Course Work: Computer Crime, Introductory experience with EnCase and Forensic Toolkit (FTK), Leadership and Management, Risk Assessment, Professional Ethics