Rob Deckert

• Align team’s time and effort on projects that are critical to Daily Operation Team’s success • Delegate tasks and decisions to people who are in the best position to execute them • Provide open feedback and mentorship to team members to encourage growth and greater responsibility • Hire, train and develop the talent necessary to achieve stated objectives providing meaningful development opportunities for individuals in preparation for succession planning • Drive the development of tactical plans aligned with departmental and corporate goals and business strategy in order to bring the vision into realization • Examine and streamline work flows and processes within the team, to increase efficiency • Develop short-term and long-term plans for team • Drive innovation across the team using a deep understanding of how the Daily Operation team works within the organization • Keep pace with change and maintains a competitive advantage within the marketplace by seeking out and learning about changes in the field • Drive projects and tasks to completion through teams, regardless of changing conditions • Negotiate for the organization with internal and external stakeholders and build relationships with key individuals necessary for collaboration • Develop and present communications, frequently to senior leadership, communicating the desired message, at the appropriate level, for the right recipient

• Manage staff, prepare work schedules and assign specific duties • Hold 1-on-1 meetings with staff to cascade information as well as provide constructive feedback • Provide training on various topics helping staff expand knowledge and increase efficiency • Establish and implement departmental goals, objectives, and procedures • Oversee activities directly related to promotions, products, content and testing • Plan and direct operational activities such as sales promotions, coordinating with other department heads as required • Analyze information and evaluate results to choose the best solution and solve problems

• Work with Operations, Creative, Merchandising and IT to ensure all projects are executed accurately and on-time • Identify and escalate issues impacting the team’s ability to deliver • Act as an escalation point for issue resolution • Ensure all Operations processes and procedures are maintained and current • Implement and maintain cross department procedures and strategies • Attend daily meetings and communicate vital project related information • Provide guidance and execution for site wide A/B and multivariate testing • Assist in transitioning and training other Specialists with new Operations roles and tasks • Provide up to date information on the operational status of Lowes.com

• Provided service desk based technical support to 14 Regional Distribution Facilities and 15 Flatbed Distribution Facilities regarding networking and related computing environments including applications software, systems software • Conferred and troubleshot with network users about how to solve existing problems • Diagnosed and corrected or replaced defective software and hardware • Operated and maintained master consoles used to monitor the network • Partnered in developing automated, self-help website to lower call volume • Developed training procedures, as well implemented new procedures with Analysts • Provided “On Call” support for our team, working bridge lines and other high importance issues • Merged Distribution and Store Hardware support teams into one group • Work as Analyst In Charge/Leader on duty, to oversee the floor, maintain proper staffing, and assist users as a level 2 support • Maintain records of daily data communication transactions, problems and remedial actions taken

• Maintained and administered a 250-user network and related computing environments including applications software, systems software, and computer hardware • Conferred and troubleshot with network users about how to solve existing problems • Developed and implemented detailed standard operating procedures for use by Distribution Computer Operations to maximize daily performance and accuracy • Operated and maintained master consoles used to monitor the network • Maintained records of daily data communication, problems and remedial actions taken • Performed routine tasks such as daily maintenance and keeping maintenance records