robert chew

service delivery analyst

About

- Managing ITV's Lines network between internal and external sites. - Planning and executing the delivery of all ITV Live programming to Transmission, particularly in a Live Sport or OB environment. - Super user of Video Ipath, ITV's Lines network tool. - Highly experienced in using Visio, building Lines and Satellite schematics. - Co-ordinate and facilitate information (Line times/Local ends/Satellite downlinks/ISDN/DEL) between Production and ITV's TX provider, Red Bee Media.

Country

united kingdom

City

leeds

Industry

financial services

Skill

video editing, videography, film production, materials management, digital media, bassist, data analysis, script editing, songwriting, creative writing, creative problem solving, adobe, business management, visio, microsoft office, program development, tv production, pay tv, football, golf, media production, post production, video production, music videos, service delivery management, playout, live tv, broadcasting, video, television, broadcast television, social media, operational planning, change management, risk management, problem management, project planning, project management, strategic planning, strategy, internet protocol, broadcast, communication, leadership, live broadcast, connectivity, sports media, live production, media production management, content delivery, scheduall

Experience

service delivery manager

itv

2016-1 - 2019-9 · 3 yrs 9 mos

Managing the relationship between ITV and Red Bee Media, ITV’s Transmission provider. Monitoring Incidents, identifying Problems and working through to a resolution, Chairing the weekly ORM call with all key Broadcast stakeholders and Monitoring and approving Change Requests.

technical assistant - rugby world cup 2015

itv studios

2015-9 - 2015-10 · 2 mos

* Working as part of the Host Broadcast ITV Sport Production team that were specific to the Leeds (Elland Road) and Manchester (Etihad Stadium) venues. Aside from being an on-hand support for the OB teams, duties included; * Managing the TIS (Tournament Information System), ensuring all users were connected, monitoring and reporting any complications. * Assisting the Venue Technical Operations Manager in the day-to-day running of the TV Compounds * Ensuring all pre-installed BT IP Phones were all operational and addressing any faults with BT that were uncovered.

service delivery analyst

interactive investor

2019-9 - Present · 7 yrs

producer and director

essence dept films

2005-5 - 2019-9 · 14 yrs 5 mos

Camera Operator, Editor, Director, Producer

content workflow management co-ordinator

itv

2008-8 - 2009-8 · 1 yr 1 mo

Co-ordinating Tape Deliveries to TX for ITV1

connectivity and playout and broadcast service delivery management

itv

2010-1 - 2019-9 · 9 yrs 9 mos

* Planning the complete delivery to TX for all Live ITV TX programming, including TX Feeds and Playouts. * Co-ordinate with Production and ITV's Transmission providers to produce a complete plan from OB/Studio to TX, includes; * Bookings Lines in Video Ipath (X-Net) * Building Schematic diagrams in Microsoft Visio * Distributing ISDN/DEL info. * Connectivity is ITV's main point of contact for Production/OB/Satellite/TX providers to deal with for TX material that can't be delivered via tape or file.