
rob cppd
program manager - contract, grants and stakeholder management
About
Outgoing, energetic, innovative Program/Project Manager with a passion for customer service, delivery and outcomes. Skilled in collaboration at all levels, highly developed ability to identify key personnel and stakeholders within an organisation. Meets deadlines and is forever looking to help or improve the situation. Always up for a challenge or new direction with a pragmatic bent to problem solving and hates giving up. ● Program Management ● Effective staff coach ● Stakeholder Management ● Promotes positive behaviour ● PMO ● Strong presentation skills ● Project Management ● Broad understanding of ICT ● Project Delivery ● Risk/Issues Management
australia
brisbane
government administration
program management, pmo, project delivery, stakeholder management, change management, project portfolio management, project management, ict, business process improvement, outsourcing, management consulting, management, governance, it service management, it management, business analysis, telecommunications, certified project manager, itil, service delivery, stakeholder engagement, project planning, it strategy, prince2, sdlc, crm, government, infrastructure, business process, software development, solution architecture, team leadership, requirements analysis, strategy, integration, business transformation, information technology
Experience

program manager - contract, grants and stakeholder management
department of state development manufacturing infrastructure and planning

qld state govt it services â program manager
department of state development tourism and innovation

program manager
department of state development (dsd)

senior project manager, wi-fi nation program
telstra

senior project manager, gfiti program
telstra
* ● Delivered 4 separate but related projects within the GFITI Program (LAN/WAN/AVVC infrastructure in Integrated Operations Centres (IOC) at Talinga, Spring Gully, Reedy Creek and Condabri). * ● Developed and managed the schedule, budget and scope for Reedy Creek and Condabri Learning Centre. * ● Single handedly saved the LAN installation and commissioning schedule through existing relationships and clever use of a new procurement regime within Telstra. * ● Oversaw the design and installation of the AV/VC equipment at the IOC's, including the ability to share video and telemetry across all locations. * ● Created a Program of Works from four IOC's and the Condabri learning centre, minimising duplication and maximising efficiencies across the four locations. * ● Directed the very difficult design and installation of the AV/VC Controller (server) into diverse hosted, secure locations.

program manager, project mercury
telstra
* ● Oversaw the transformation of the entire Tatts Group national network across three streams (Lotto, Tattsbet and the Pokies) to new carriage and hardware over a 2 year program. * ● Achieved the rollout 6 months ahead of schedule through an Accelerated Program, supported by fantastic working relationships with Tatts/Bytecraft people. * ● Delivered 610 ADSL and associated hardware services to SA Lotteries venues within a 6 week period. * ● Represented the Program at the Telstra/Tatts Governance Forum reporting on schedule, risks/issues. * ● Sorted out the troublesome installation and commissioned of fully redundant High Capacity Fibre Head End services.

program manager, pip business system project
brisbane city council
● Oversaw the on time development and implementation of a System (IRIS) which managed Infrastructure Charges for BCC, ~$180m p/a in revenue and the final phase of the PIP Business Systems program ($1.5m over 2 years). ● Achieved on-time, on budget delivery of the PIP System. ● Led Stakeholder engagement (Vendor engagement, internal ICT and business managers). ● Ensured the project ran to BCC internal guidelines and aligned with BCC project methodology (PM2). ● Oversaw the development of the commercial constructs and high level schedule for the future program of work post the implementation of IRIS.

transition analyst bma
bhp billiton
* ● Oversaw the rollout of infrastructure and software to Basin to support the Training and Access Management System (TAMS) across 3 Mine sites located in the Bowen Basin. * ● Achieved mine worker entry compliance of >98% prior to Go Live at Peak Downs (#1 rating all Sites). * ● Improved safety at Peak Downs for interaction with Light vehicles through initiation of a Risk Assessment and detailed Job Safety Analysis. * ● Researched and developed a Power Outage risk matrix for all mine sites leading to improved mitigation. * ● Successfully completed Mine Site Supervisor training and assessment.

project manager
brisbane city council
* ● Established the Project Management Centre of Excellence within the PMO providing guidance and * support for Project Managers within City Planning. * ● Developed and delivered standard Divisional project reporting templates. * ● Established and guided a number of Project Control Groups.

manager
bellingen ace community college
Adult Continuing Education (not for profit) facility providing both nationally accredited vocational and general interest courses to the public (14yrs 9 mths up). My team and I have turned the College around from a loss making to concern to turning a small profit for the first half of this year. This was done through increased, focussed marketing and communications and keeping a lid on costs.

director, opendoors program
brisbane city council
● Oversaw a large ICT and business change program within BCC (~18 staff, $18.5m over 3.5 yrs affecting over 2000 people and desktop PC's).

european technical support manager
ixnet
I was responsible for European Technical Support for IXNet. Improved support levels and relationships through re-builiding the support team and working closely with customers to better understand their needs and concerns. Was the Technical Lead on a successful team bidding for a Global Outsourced Telecommunications and Wide Area Networking opportunity.

customer relationship manager
suncorp group
I had responsibility for the development and maintenance of the relationship between the IT Dept and their internal customers.

regional ict manager
astley & pearce
Reduced operating costs by over US$2m per annum through the use of Outsourced network provision and infrastructure consolidation.

technical officer
bt
* Installation Support for larger Sites (Major Banks and Broking Houses) * Troubleshooting VMS/DEC VAX and Dealer Board Systems (3rd Level). * Technical Sales Support * Assist R & D Team with new developments and hardware/software trials.
Education
acton technical college
telecommunications
brunel university london
rob cppd's Contact Information
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