Rob Bayer

Director, Contact Center Operations @ DaBella

About

Executive working with and alongside corporate team members. Planning, directing, and coordinating operational and sales activities is my daily routine but guiding, motivating, and developing employees is my passion!

Country

United States

City

Greensboro

Industry

Outsourcing/Offshoring

Skill

Sales Management, New Business Development, Account Management, Strategic Thinking, Relationship Building, Relationship Development, Consultative Selling, Persuasion, Customer Relationship Management (CRM), Customer Success, Operational Excellence, Writing, Onboarding, Communication, Business-to-Business (B2B), Microsoft Office, Customer Service, Operations Management, Research, Social Media

Experience

Director, Contact Center Operations

DaBella

2025-1 - Present · 1 yr 9 mos

Texas, United States

President and Chief Operations Officer

Anomaly Squared

2021-3 - 2025-1 · 3 yrs 11 mos

Working with and leading our corporate ops, sales, and HR teams to ensure KPIs and SLAs are met.

Vice President of Sales and Operations

Anomaly Squared

2020-8 - 2025-1 · 4 yrs 6 mos

Greensboro--Winston-Salem--High Point Area

Vice President Operations

Anomaly Squared

2018-11 - 2020-8 · 1 yr 10 mos

Greensboro/Winston-Salem, North Carolina Area

Working with Senior Level Executives and Call Center Operations team members to formulate policies and strategic plans for future growth, and manage the daily operations of personnel. A heavy emphasis on monitoring revenue margins for all programs and worker productivity. Work directly with Human Resources on the development of guidelines of personnel evaluations, staff advancement and recruitment procedures.

VP of Sales and Call Center Operations

One Voice Solutions

2014-4 - 2018-12 · 4 yrs 9 mos

Athens and Zanesville, Ohio

Held Full P&L responsibility of Four (4) call centers and led 200+ employees in executing day to day operations. Worked closely with Cheif Devlopment Officer to pursue potential clients and markets for Call Centers. Initiated and built training plans which allowed Contact Centers to scale from 40 to 200+ CSRs within 18 months. Added and Managed day to day accounts and partnerships which increased revenue by 18%

Director of Sales and Call Center Operations

Jak Productions Inc

2010-3 - 2014-3 · 4 yrs 1 mo

Parkersburg, West Virginia Area

I was responsible for the strategic planning and execution of all Daily Call Center operations. Delivered repeated success in structuring high-performing call centers throughout Ohio, West Virginia, and Indiana. Streamlined processes to improve productivity and increase profits. Significant improvement in employee retention and development, growing employee base by 600% (450+ employees) in less than two years. Leveraged financial acumen to analyze, forecast, and manage budgets, identify key performance indicators, and drive strategies to improve performance and maximize profits. Key Areas of Impact • Developed, implemented and maintained effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance, • Developed and maintained effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision. • Coordinated analytic, strategic and technical resources to meet client expectations. • Worked directly with clients to ensure all goals were met.