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* Created calendar appointments according to the Human Resources staffing need/request. * Audited calendar appointments created on salesforce for accuracy and timeliness. * Performed coaching sessions regarding audited appointments to further improve performance. * Communicated with the POCs for clarification and process documentation. * Maintained a process document as a reference. * Created process documents for SOP guidelines. * Attended call calibration with clients to identify highlights, lowlights and how to improve processes. * Managed escalations by reviewing/analysing data and send input to clients afterward. * Performed upskilling/training refresher to ensure that the team is updated. * Generated EOD reports and other client requested data as well as updated trackers for performance reference as necessary. * Managed dashboard to make sure all tickets received were assigned and handled in a timely manner.

* Sales Representative (Guthy renker) (January- February 2013) * Sales – Process purchased products and upselling. Technical Support Service (24 hour Fitness) (February 2012- January 2013) * Troubleshooting fitness device and processing replacement * Handles email queue. Technical Support Service (AT&T U -verse) (August 2011- February 2012) Troubleshooting: * Internet connection (router) * TV channel subscription * Phone Connection

* Solved basic technical problems of client * Performed Antivirus installation and removed Virus, Spyware, Malware * Configured internet connection and educated customer * Installed Software and Hardware * Software and Device Configuration and Troubleshooting * Data Transfer and Back up * Internet and Email Setup * OS Installation and Data Transfer

* Handles a team of recruiting coordinators that manages appointment schedules. * Coordinate with clients/POCs for process clarification in phone screen scheduling. * Manages performance and daily operations of a team of recruiters/researchers, and directs them to meet/exceed goals defined with clients * Develops and manages tactical sourcing and recruitment strategies, in partnership with the senior team manager, section manager and client manager * Ensures successful implementation, continual operation and success of accounts, by collaborating with different work groups * Builds recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client * Assists client managers in maintaining positive client relationships * Other duties include employee development, reports generation and analysis

* Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc. * Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews * Set up interviews between candidates and hiring managers * Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions