Roberto M. Lazcano

📍Telecom & Technology | P&L $400M | Digital Transformation | 5G Expansion | Customer Experience | Network Operations. As Chief Operating Officer at Claro Brazil, I led end-to-end business and technical operations across mobile, broadband, and B2B segments in one of Latin America’s most competitive telecom markets. I oversaw a $400M+ P&L, led over 2,200 professionals (700+ employees, 1,500+ partners), and executed large-scale transformation initiatives focused on growth, efficiency, and customer experience. Key Achievements: • 📈 Growth: Increased mobile subscribers by 12% (to 6.8M), broadband households by 9% (400K+), and expanded B2B services from 34K to 36K in 2024 • 💰 Financial Performance: Delivered 36% EBITDA margin ($140M+ profit) and 5pp YoY improvement • 🌟 Customer Experience: Boosted NPS to 54% (mobile) and 63% (fixed), outperforming national benchmarks • 👥 People & Execution: Directed operations with 700+ employees and 1,500+ vendors, ensuring consistent delivery • 🛰 Network & Infra: Oversaw 1,300+ HFC nodes, 15,000+ km of fiber, 9 head ends, and 3 satellite hubs • 🛠 CapEx Strategy: Allocated $65M to network upgrades, achieving 20% infrastructure growth • 📡 5G Leadership: Scaled 5G base stations by 130% (300→700), supporting 900K+ 5G users with Nokia technology. • 🔄 Digital Transformation: Led automation and service improvement initiatives that reduced customer contact and enhanced SLA compliance. After a successful tenure, I relocated to the U.S. in 2025 to pursue new personal and professional goals. Now based in Texas and fully authorized to work under my EAD, I’m actively exploring executive opportunities in telecom, IT, and digital transformation sectors — and open to relocation within the U.S. for the right leadership role.

📍Telecom Operations | $700M CapEx / $200M OpEx | Fiber Deployment | Network Modernization | Cost Optimization. As Technical Operations Director, I led national mobile, fixed, and B2B network operations across one of Latin America’s largest telecom footprints. I managed $700M in capital investments and $200M in operating budgets while ensuring superior service for 38M+ mobile users, 3M broadband/video subscribers, and 45K B2B customers. Key Achievements: •📡 Network Modernization: Upgraded 9,000+ base stations, refarmed 3G to 4G, and prepared 5G rollout (launch-ready 2024). •🧠 Operational Leadership: Led 1,500+ employees and 2,500+ contractors across all technical segments. •🏆 Industry Recognition: Drove network quality improvements that earned the 2022 Best Wireless Network award. •🏫 Digital Inclusion: Deployed broadband to 7,000+ rural schools, generating $60M+ in new annual revenue. •🏠 Fiber Expansion: Launched FTTH in 2022 (700K new home passes); modernized 13,000+ HFC nodes. •💸 Cost Optimization: Cut OpEx by 20% ($20M over 3 years) through vendor renegotiation and restructuring. •🔧 CX Improvements: Reduced customer contact rates by 40% (from 18% to 10%) via proactive upgrades. •🤝 Vendor Strategy: Partnered with Nokia, Huawei, Cisco, and ZTE to deploy next-gen infrastructure. Through bold investment strategies, digital transformation leadership, and data-driven performance management, I helped Claro Colombia maintain its industry-leading network quality, service reliability, and operational excellence. Now based in the U.S. and fully authorized to work under my EAD, I’m open to executive leadership roles in telecom, infrastructure, or technology-driven organizations — and willing to relocate within the U.S. for the right opportunity.

📍 Broadband & Digital TV | Market Expansion | P&L Optimization | Customer Growth. Appointed by the CEO to lead strategic operations and business development for broadband and cable TV services in Brazil’s North Region. Oversaw sales, service, and technical teams to drive market share growth, profitability, and customer satisfaction during a key expansion phase prior to the company’s consolidation with Claro Brazil. Key Achievements: • 📈 Profitability Boost: Increased EBITDA margin from 31% to 34%, delivering a 12% improvement through cross-functional operational enhancements. • 👥 Team Leadership: Led a high-performing team of 480+ employees across sales, service, and technical areas. • 🏠 Network Growth: Oversaw deployment of 250K+ new home passes, significantly expanding regional broadband footprint. • 🥇 Market Leadership: Increased residential broadband market share from 37% to 45%, surpassing key competitors. • 🔄 Business Transformation: Aligned commercial, technical, and operational strategies to enable sustainable growth and improve customer satisfaction. This role positioned Net Brazil as the regional market leader in high-speed internet and digital TV, laying the groundwork for its full integration into Claro Brazil in 2020.

📍 Mobile Network Expansion | $700M CapEx | 3G/4G Deployment | Cost Optimization | Vendor Management. As Technical Operations Director, I led mobile network modernization and fiber optic infrastructure expansion during a period of rapid growth for Claro Brazil. I directed engineering, implementation, and quality operations, managed large-scale capital investments, and spearheaded strategic cost control initiatives. Key Achievements: • 📶 Network Expansion: Oversaw 3G/4G infrastructure deployment and national fiber growth, ensuring reliable mobile coverage and backbone capacity. • 👥 Team Leadership: Led a 1,000+ person technical workforce that supported 30% annual mobile traffic growth and enhanced customer satisfaction. • 🧩 Engineering Transformation: Established a Technical Engineering Division that drove 20+ process improvements, boosting efficiency and accountability. • 💸 Cost Optimization: Achieved a 20% OpEx reduction (~$50M annually) through workforce restructuring and internalization of key outsourced activities. • 📊 Capital Strategy: Managed $700M+ in CapEx to expand wireless and fiber networks, enhance quality, and improve service delivery. • 🔧 Operational Excellence: Implemented advanced tools and process automation to streamline field operations and reduce downtime. • 🤝 Vendor Negotiation: Streamlined vendor contracts to eliminate duplications and improve service-to-cost ratios across key regions. This role played a pivotal part in positioning Claro Brazil as a national leader in mobile services and broadband infrastructure, delivering long-term gains in network performance, customer experience, and operational resilience.

📍 Telecom Operations | Network Provisioning | Vendor Management | Cost Optimization | Data Integrity. As Country Manager for Provisioning & Platform Integrity at Telcel, I led national-level operations for network provisioning, platform integrity, and system performance across Mexico’s largest wireless provider. I oversaw technical provisioning processes, vendor negotiations, and cross-functional cost reduction efforts, helping Telcel sustain best-in-class network availability and service accuracy during a critical growth phase. Key Achievements: • 🔧 Network Provisioning Excellence: Managed registration, de-registration, and modification workflows across multiple systems to ensure seamless service for millions of users. • 📊 High Availability: Sustained 99.99% system uptime through root cause analysis, NOC enhancements, and performance KPI frameworks. • 🧠 CX & Service Quality: Designed resolution strategies to reduce provisioning failures and minimize user-impacting disruptions. • 💰 Vendor Strategy: Secured $60M in vendor contracts to support nationwide expansion and next-gen infrastructure rollouts. • 💸 Cost Optimization: Reduced annual budget by 20% via operational redesign and contract renegotiation. • 📈 Data Integrity & Billing Accuracy: Improved data performance by 32% and boosted billing efficiency by 40% through system redesign and process automation. This role was instrumental in reinforcing Telcel’s network reliability, cost efficiency, and customer trust—laying the operational foundation for future technology evolution and service innovation.

📍 Colombia. Earned a specialization in strategic business management with a focus on executive decision-making, competitive positioning, and operational performance. Key Areas: • Business Strategy & Competitive Advantage. • Leadership & Organizational Development. • Market Analysis & Business Transformation.

📍 Brazil. Focused on corporate finance, capital markets, and financial optimization for large-scale enterprises. Key Areas: • Corporate Finance & Investment Strategy. • P&L Management & Cost Optimization. • Risk Management & Financial Planning.

📍 Mexico. Developed advanced leadership capabilities in business strategy, operational excellence, and market growth. Key Areas: • Business Strategy & Executive Leadership. • Financial Planning & P&L Optimization. • Operational Efficiency & Corporate Expansion.

📍 Mexico Strong technical foundation in software, infrastructure, and systems engineering, supporting digital transformation in enterprise environments. Key Areas: • Software Development & Programming. • Database Management & Data Structures. • IT Infrastructure, Networking & Cybersecurity. • Automation & Digital Systems Implementation.