RJ Schillaci

Inbound Operations Associate @ Thuma

About

Experienced customer service professional. Multi-tasker, organized, & detail-oriented. Problem & process sleuth with a short & long term solution mindset. Specialized logistics experience relating to e-commerce service at all levels. Experienced Logistics professional. Adept in warehouse management systems (WMOS), eCommerce parcel carriers (domestic & international), cross-functional support & relationship management, program & process troubleshooting, development & implementation. Proficient in Microsoft Office Suite, Slack, Shopify, Shipstation, Zendesk, Sailthru, Google Suite, Audio & Video Editing in Adobe Suite. A big team player who loves to support colleagues for a common goal & have fun doing it!

Country

United States

City

Los Angeles

Industry

Internet

Skill

Cross-functional Collaborations, Customer Experience, Collaborative Problem Solving, Team Management, Event Management, Bartending, Cash Handling, Food and Beverage Operations, Inventory Management, Reporting, Warehouse Operations, Third-Party Logistics (3PL), Cross-functional Coordination, Crisis Management, Communication, logistics expert, Team Training, customer service exprt

Experience

Inbound Operations Associate

Thuma

2024-3 - Present · 2 yrs 7 mos

San Francisco, California, United States

Operations Associate

Thuma

2023-5 - 2024-3 · 11 mos

Customer Experience Operations Specialist

Everlane

2018-8 - 2023-1 · 4 yrs 6 mos

San Francisco, California, United States

Customer experience specialist with a focus on logistics. Supported CX team by running warehouse/logistics comms & policies. Daily liaison with 3PL to help manage issues from CX, 3PL & Inventory. Created & ensured the accuracy of logistics focused materials for training & holiday peak season. Problem-solving for unforeseen issues to help customers, teammates, and provide resources or fixes in the case of issue repetition. Mass email program management for mass communication around large issues.

Warehouse Supervisor

Everlane

2017-9 - 2018-7 · 11 mos

Chicago, Illinois, United States

On site warehouse liaison for Everlane & 3PL, Radial. Champion for the needs of Everlane while ensuring operations run smoothly & in line with contracted SLAs. Managed packaging inventory & ordering for entire Everlane shipping operations. Onsite problem solving for packaging, order processing, returns processing, inventory & sale events. Supervised an entire warehouse inventory move from IL to PA. Special projects as assigned.

CX & Logistics Consultant

Second Marathon Consulting

2019-7 - 2020-4 · 10 mos

United States

Assisted brands including Thuma & Haus. Logistics & Customer Experience specialist. Provided assistance for shipping & returns issues, customer service replacements, as well as any general issues relating to CX & Logistics.

Bar Manager

Parts & Labor (Bar & Restaurant)

2015-5 - 2017-2 · 1 yr 10 mos

Chicago, Illinois, United States

Managed bar staff, scheduling, product education, & hiring. Responsible for events program & coordination, menu curation & production, all bar related ordering, inventory management for bar & kitchen, and fostering product representative relationships.