Ritik Rawat

Ritik Rawat

Sr. Support Engineer | Cloud support @ Concentrix

About

Working as a Senior Support Engineer specializing in Microsoft Office 365 suite. My expertise includes powershell scripting, troubleshooting and configuring security features such as Data Loss Prevention (DLP), Litigation hold, Retention hold, Retention policies, Anti spam and phising policies, retention labels, sensitivity labels and eDiscovery in the Security and Compliance Center. I also provide support for Exchange by managing mailboxes, distribution lists, and mail flow configurations. In SharePoint and OneDrive, I assist with file sharing, permission management, and site creation, while in Teams, I help configure policies for meetings, chat, and B2B collaboration. I also guide customers on securing their environments with Azure entra, focusing on Multi-Factor Authentication (MFA),Conditional Access Policies, SSPR, password writeback, SSO,PIM, AzureAD connect, and helping them to manage and join their machine to AzureAD, enrolling their windows, android, mac/ios devices on Intune. Configuring profiles, creating device restrictions , set-up automatic enrollment ,windows autopilot and apps deployment through the Intune portal.

Country

-

City

India

Industry

Information Technology & Services

Skill

Hybrid Cloud, Databases, Entra, Microsoft Entra ID, SharePoint, Microsoft Intune, MDM & MAM, Microsoft Defender, Microsoft purview , Email Migration, Cloud Computing, Cloud Applications, Cloud Storage, Cloud Computing IaaS, C++, C (Programming Language), HTML, Java, Microsoft office suite, Office 365 Administration

Experience

Concentrix

Sr. Support Engineer | Cloud support

Concentrix

LinkedIn
2024-12 - Present · 1 yr 10 mos

Gurugram, Haryana, India

Concentrix

Advisor II Technical cloud Support

Concentrix

LinkedIn
2023-4 - 2024-12 · 1 yr 9 mos

Gurugram, Haryana, India remote

As a Technical Support advisor, I specialize in resolving complex issues related to Microsoft Office 365, leveraging my technical expertise to deliver top-notch support. With a strong educational foundation in BSc (PCM) and MCA from Chandigarh University, I possess a solid understanding of technical concepts. My skills and experience include: - Researching and identifying issues related to Microsoft Office 365 suite. - Troubleshooting expertise - Microsoft office apps - Managing Admin centers: * Exchange Online | powershell scripts * Microsoft Defender & Purview (Security and Compliance) * Entra | Azure AD * SharePoint and Teams * Intune (MDM & MAM) - Migration ( G-suite, IMAP, Remote move) I am confident in my ability to provide high-quality technical support and continuously update my skills to stay current with the latest technologies.

Education

Chandigarh University (CU)

Chandigarh University (CU)

LinkedIn

Computer Science

2022-7 - 2024-8 · 2 yrs 2 mos

Ritik Rawat's Contact Information

Email

******@***.com

Phone

(**) *** ****

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