Rithwik L Arun

Parts Procurement: Sourcing and ordering Porsche-specific parts and components. Negotiating with suppliers to ensure competitive pricing and timely delivery. Maintaining inventory levels to meet workshop demands. Workshop Management: Scheduling and allocating workload for technicians and mechanics. Ensuring efficient use of resources and adherence to deadlines. Supervising vehicle repairs and maintenance to Porsche standards. Overseeing vehicle movement within the garage premises. Customer Service: Providing excellent customer service and addressing client inquiries and concerns. Managing customer appointments and ensuring timely follow-ups. Handling customer feedback and resolving any issues or complaints effectively. Leading and motivating a team of technicians and support staff. Conducting performance evaluations and providing feedback for improvement. Facilitating training sessions to enhance team skills and knowledge. Communication: Handling phone calls and emails professionally and promptly. Liaising with customers, suppliers, and other stakeholders. Communicating updates and relevant information to team members and management. Quality Assurance: Implementing quality control measures to ensure high standards of workmanship. Conducting regular inspections and audits to identify areas for improvement. Enforcing adherence to Porsche's quality guidelines and specifications. Vehicle Inspection and Troubleshooting: Performing thorough inspections of vehicles before delivery to customers. Identifying and troubleshooting issues reported by customers. Collaborating with technicians to diagnose and resolve complex vehicle problems. Customer Relations: Building and maintaining strong relationships with Porsche owners and enthusiasts. Providing personalized advice and recommendations based on individual customer needs. Cultivating loyalty and generating repeat business through exceptional service.