Rita Saliba

- Responding to general requests and inquiries from the business and document interactions in accordance with established policies and procedures. - Following-up as needed on ticket progress for managers across Canada on Oracle workflows in the centralized system. - Coordinating with internal shared services to ensure all employees’ pay- and benefit-related matters are coded and processed correctly. - Offering general HRIS support to the People Solutions team and the business through task-completion monitoring and task approvals. - Providing support for processes related to salary changes due to merit increases, promotions, or range adjustments. Ensuring that all necessary information has been received and is accurately entered into the online system. Reviewing and approving updates for the HRIS as needed. - Answering routine payroll and time-off administration questions for managers and employees and assists with problem solving. Acting as a liaison between employees and the support center to resolve problems and clarify questions or concerns. - Answering routine benefits questions for managers and employees and assists with problem solving. Acting as a liaison between employees and benefits to resolve simple problems and clarify benefits. - Acting as the liaison between the Absence Management team and the Managers to ensure that all necessary forms and documentation are completed for any leave of absence and disability claims. Ensuring that all parties (Managers, People Team, etc.) are kept informed, and that proper follow up is conducted. - Helping employees and their managers troubleshoot any system-related issues, such as onboarding tasks, personal information changes, etc. - Assisting with terminations by requesting final paycheck and vacation payout processing.

➢ Informing various stakeholders about the application of procedures and tools related to the activities and operations of the HR unit. ➢ Performing various administrative tasks related to internal management (Issuing reports, conducting surveys, preparing salary integration etc..). ➢ Acting as an internal reference to operational support for continuous service improvement. ➢ Staffing process from A to Z, determining hiring managers needs, conducting meetings, posting the job application, analysing candidates profile with the hiring manager, launching security check and references, sending job offers, informing various stakeholders.

➢ Processing Mortgage applications from the day the mortgage is approved until Closing date. ➢ Receiving, examining, and reviewing all the necessary documentation from the solicitors and request changes if needed. ➢ Maintaining regular contacts with mortgage advisors to ensure that all the necessary documentation is completed with the clients. ➢ Maintaining proper turnaround times and deadline for funds disbursement. ➢ Communicating with solicitors on a continuous basis to ensure proper paperwork is obtained before the deadline.

➢ Providing courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions. ➢ Engaging customers / partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information / guidance. ➢ Ensuring customer problems are handled appropriately the first time, escalating issues when necessary. ➢ Identify cross-sell opportunities and/or refer customers to internal Bank partners. ➢ Meeting the needs of customers by offering advice/guidance based on their total financial situation.