Rita E.

Member of property’s executive team and Board strategic partner in prosecution of company’s goals for growth and expansion of the brand. Autonomy in decision making, management of Budget and implementation of HR strategy for the Group, directly managing a team of 2. Achievements: end-to-end ownership of HR processes for an organization of 140 employees, complemented by the design and implementation of HR dashboards and people analytics tools to enable faster, data-driven decision-making and improve workforce visibility. Delivered measurable impact on key people metrics, including reducing turnover from 50% to 19.6% over three years while sustaining employee satisfaction above 90%. Led the development of internal training and team leader capability initiatives, strengthening leadership effectiveness and organizational alignment. Additional initiatives included the digital transformation of onboarding processes, enhancing scalability and consistency of the employee experience, as well as the implementation of a tailored mental health and well-being program to support organizational resilience and employee support structures.

Partnered with the HR Director in supporting the group-wide requalification and restructuring program, contributing to organizational redesign and workforce alignment across multiple geographies, including Portugal, Brazil, Lebanon and Tunisia. Led recruitment and selection processes for corporate functions, ensuring alignment with evolving organizational needs in a multi-country context. Designed and supported the implementation of the internal communication framework, including channels, tools and key stakeholders, strengthening transparency, information flow and organizational alignment across the organization.

Member of property’s executive team, directly managing a team of 5 employees, and indirectly up to 400 employees in high season. Reporting to General Manager and Area Director of Human Resources for Western Europe. Tasks related to implementing and developing the strategic plan for HR, aligned with company’s vision and business values. Achievements: HR metrics; implementation of Performance Appraisal Cycle and succession in line with company strategy, Take Care Program (well-being and organizational balance)

Strategic alignment of Human Resources Function to the business goals, for international growth. Work together with the C.E.O. on this task, replicating throughout the group (Grupel, Grupel Angola, Cymasa). Sustain growth, implement HR policies, workforce planning and working closely with human capital on a progressive approach to more global and optimized resources. Process of relocation and closure of facility in Lisbon. Board advisor. Achievements: implemented and facilitated performance appraisals associated to a variable monetary reward, employee’s satisfaction and follow-up measures, standard procedures and rules for health and safety, industrial license, organization and standardization of administrative routines, strategic recruiting through proactive candidates’ approach, compliance to ISO9001 area regulations.

Maintain administrative processes and implement human capital development processes, on a property of 180 workers and 577 rooms. Supervise and align with company’s policies in regards of human capital. Responsible for monthly and annual training plans, as well as facilitating sessions such as Emotional Intelligence or Essential Skills for Managers & Supervisors. Support to the operational departments and contribute to the Brand Standards Audit, while remaining as international trainer.

Guarantee alignment with strategic company policies and orientations. Support to operational departments, with direct contribution to Brand Standards Audit and continuous improvement actions. Management of local training and taylor-made sessions. In 2012 efforts were recognized with an Outstanding Commitment to Learning award, attributed to Lisbon Marriott Hotel.

Certified trainer by Stephen Covey Institute, partnering in conducting 3 day-training 7 Habits of Highly Effective People, throughout European Marriott properties, for Team Leaders. Supported European properties in the implementation and alignment of HR operational standards, contributing to consistency, compliance and change adoption across multicultural environments.

Creation of an HR Department based on Marriott International’s practices and procedures according to Balanced Scorecard, with direct report to the General Manager. Maintenance of administrative processes, assurance of compliance with labor law and development of human capital through training initiatives, on a property of 150 employees and 231 rooms. Management and control of Payroll costs, budget and monthly Profit & Loss Statement.

Support on development policies and procedures, in a property of 240 employees and 577 rooms. Contribution to the hire and selection processes, management of performance appraisals, attendance control, internal communication, work contracts follow-up, implementation of recognition programs and control of HR indicators and budget.