Rishitha Balla

-Collaborated with team members to design detailed workshop and webinar scripts for Invest in Her, creating engaging educational content on finance and economics that aimed to empower girls nationwide with financial literacy and confidence. -Secured five guest speakers over six months, providing members with direct exposure to diverse career paths and real-world insights.

-Conducted daily financial transactions including deposits, withdrawals, and loan payments while ensuring accuracy, confidentiality, and adherence to credit union policies; developed strong attention to detail and efficiency in a fast-paced environment. -Built rapport with members by actively listening to their financial needs and providing professional communication; strengthened social and interpersonal skills by resolving concerns, promoting services, and maintaining a positive customer experience.

-Collaborated with three interns to migrate and integrate over 40,000 contacts from Microsoft Excel to Microsoft CRM, enhancing data management efficiency, data retrieval, and overall workflow efficiency. -Streamlined communication for small businesses, acting as a liaison to connect them with city resources and services. -Pitched the resurfacing of my neighborhood tennis courts to the District 3 Assistant and received approval.

-Processed digital and physical records by scanning, indexing, and organizing over 800 City of Austin employee files, ensuring data accuracy and completeness while supporting the department’s transition to a secure, fully virtual documentation system. -Facilitated communication between employees, HR staff, and external agencies by promptly responding to emails and phone calls, providing accurate information for employment verifications, onboarding processes, and general inquiries.