Rishikesh Mahajan

Worked on merchant onboarding products with focus on improving conversion, reducing onboarding friction, and scaling compliant KYC workflows across India & Indonesia. - Drove onboarding workflow optimisation to improve conversion and reduce turnaround times - Improved merchant onboarding journeys by simplifying KYC and reducing operational friction - Built an LLM-powered onboarding chatbot to reduce agent queries and onboarding delays - Led Paytm’s onboarding expansion into Indonesia, building market-specific onboarding and compliance workflows from the ground up

Built global payments and finance operations products across invoicing, reconciliation, collections, checkout, and pay-ins for customers across 120+ countries. - Built invoicing and pricing workflows improving accuracy, transparency, and revenue operations - Improved checkout and collections experience through automation and workflow redesign - Built reconciliation and finance automation systems improving payment visibility and operational efficiency

Worked on payroll, accounting integrations, invoicing automation, and internal finance tooling. - Built invoice generation and reporting workflows for global billing operations - Led accounting integrations with NetSuite and Xero - Built pricing, anomaly detection, and payroll reconciliation tools to improve operational accuracy - Worked on payroll onboarding and configuration systems across 40+ countries