Rishi Sareen

Orchestrating enterprise-wide strategy by aligning network design, operating models, and execution architecture to deliver sustained competitive advantage across a complex, multi-node logistics ecosystem. Reimagining the supply chain as a strategic capability—integrating first, mid, and last mile into a unified, agile, and future-ready network that is resilient, scalable, and customer-centric by design. Driving structural transformation through data-led decisioning, embedding intelligence into operations to simultaneously enhance service reliability, accelerate cycle times, optimize cost-to-serve, and expand margin pools. Institutionalizing governance, performance architecture, and operating discipline as strategic levers—enabling consistency, transparency, and accountability while building a high-performance culture that scales with growth.

As the Chief Information Officer (CIO) at DTDC, I lead the strategic direction and execution of technology initiatives to drive digital transformation and innovation within the organization. With a focus on enhancing operational efficiency and customer experience, I oversee a talented team and collaborate closely with senior leadership to align technology investments with business objectives.

Championed the global strategy and innovation behind Accenture’s supply chain technology platforms, architecting solutions that addressed current demands while strategically anticipating future needs. Directed cross-functional teams and forged robust collaborations with ecosystem partners, driving seamless technical integrations that aligned with both client systems and broader strategic objectives. Defined and implemented market-driven priorities that positioned supply chain services for impactful, sustainable growth. Demonstrated an unwavering commitment to technical excellence, resilience, and scalability, ensuring that each solution was engineered for adaptability, security, and operational integrity at scale.

Led teams to build effective/intuitive technology environment in-line with global logistics processes by overseeing end-to-end logistics solutions. Responsible to ensure implementation of large-scale systems in compliance with agile methodologies through technological transformation in partnership with strategic business stakeholders. Constantly focused on facilitating insourcing application development and effective cloud management by developing and defining accurate direction of software engineering and IT infrastructure team. Steered and delivered critical initiatives and projects by optimising technology investment benefits related to customer service. Streamlined customer integration procedures through execution of high-impact technology transformation involving Machine Learning, Artificial Intelligence and various technologies to enhance engineering effectiveness, cost competitiveness and data-driven intelligent operation processes.

Promoted from Senior IT Executive through senior leadership roles to Head IT & CISO. My role as a Head IT & CISO was to improve performance of internet, intranet, and extranet sites and systems for customers, employees, and licenses by integrating new technologies. My key successes during this role were: - Drove multi-fold growth in ecommerce industry by innovating IT solutions for customers by providing technical support, software development, and effective IT strategies. - Deployed $4M central ERP system hosted on Citrix XENAPP and Oracle 11g by providing leadership to team members. - Reviewed and negotiated mutually beneficial enterprise and SLA terms, attaining 25% reduction in operating costs.

During my tenure as a Senior Manager Corporate IT (Deputy Head of IT) at Blue Dart Express LTD, I have optimized control over PAN-India asset by designing and deploying internal asset management application. I have accelerated rate matrix for sales by driving improvements in rate hike exercises through use of applications embedded with complex algorithms. I have directed and implemented state-of-the-art end-to-end datacentre and DR site, leading to long-term business growth. My key successes during this role were: - Achieved and maintained efficiency at 95% on-time delivery of shipments by developing applications to define & monitor customer centric SLAs. - Improved network performance, reliability, and operating profits by 25% by consolidating disparate network of 220 nationwide business centres. - Created, updated, and assimilated Active Directory services by migrating DOS-based mailing system to MS-Exchange in 2007.

Establish new strategic direction and annual performance metrics, research new system technologies.