Rimpa Sani

Assistant Manager - BCM & Information Security @ NSDL Payments Bank

About

Assistant Manager – BCM & Information Security Consultant with 9+ years of experience across Banking, Information Security, Operations, and Customer Service.Currently working with NSDL Payments Bank as part of the Information Security team, supporting enterprise-wide Business Continuity Management (BCM), audits, governance, and operational resilience in a regulated banking environment.My core experience includes end-to-end BCM lifecycle management such as Business Impact Analysis (BIA), Business Continuity Planning (BCP), Disaster Recovery (DR) coordination, call tree management, and planning & execution of live/mock drills. I also maintain and enhance BCM databases covering processes, applications, vendors, and critical dependencies.In addition to BCM, I actively support Information Security and compliance initiatives including ISMS internal/external audits, RBI audits, vendor risk assessments, and policy/SOP governance under the CISO office. I regularly collaborate with stakeholders, drive audit closures, and contribute to board-level reporting and updates.I bring strong operational and team management experience, with a track record of improving productivity, managing SLAs, and driving process efficiency.I am passionate about strengthening business resilience, simplifying BCM and InfoSec concepts, and continuously enhancing my expertise in Risk, GRC, and Operational Resilience.

Country

India

City

Mumbai Metropolitan Region

Industry

Management Consulting

Skill

English, Stakeholder Coordination, Policy & SOP Management, RBI Audit Support, Internal & External Audits, Third‑Party Vendor Audits, Operational Resilience, Information Security Governance, Disaster Recovery Coordination, Business Impact Analysis (BIA), Relationship Development, Information Systems Project Management, infomation security governance, BC/DR, MIS Reporting, Process Automation, Customer Escalation Management, Real-time Monitoring, Performance Monitoring, Remote Workforce Management

Experience

Assistant Manager - BCM & Information Security

NSDL Payments Bank

2025-11 - Present · 11 mos

Mumbai

• Manage end-to-end Business Continuity Management (BCM) activities across critical business functions • Conduct Business Impact Analysis (BIA) to identify critical processes, dependencies, and recovery requirements (RTO/RPO) • Develop, review, and maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) documentation • Plan and execute live drills and mock testing to assess recovery readiness and effectiveness • Manage and update Call Trees to ensure effective crisis communication • Maintain and enhance the BCM database, including process mapping, applications, vendors, and key contacts • Perform gap assessments and support continuous improvement of BCM framework to strengthen organizational resilience • Deliver BCM awareness sessions and training to stakeholders • Support ISMS (Internal & External) audits, RBI audits, and ensure timely closure of audit observations • Conduct vendor risk assessments and audits • Maintain and update SOPs and policies for BCM and CISO office in alignment with regulatory and security requirements • Coordinate with cross-functional stakeholders for compliance tracking, audit responses, and documentation • Contribute to board-level reporting and governance updates related to BCM and Information Security

Team Leader Operations

2023-4 - 2025-11 · 2 yrs 8 mos

Mumbai

• Promoted to Team Leader based on consistent performance and leadership • Trained and managed a team of 30 members, improving productivity by 25% • Improved quality scores from 95% to 98% • Reduced turnaround time by 20% by streamlining workflows • Managed MIS reporting, SLAs, productivity tracking, and quality audits.

Business Continuity & Crisis Management Consultant

2022-2 - 2023-3 · 1 yr 2 mos

Mumbai

• Supported 450+ global users ensuring operational continuity • Conducted BCM audits and supported compliance initiatives • Reviewed and improved 120+ processes to reduce risk and downtime • Supported crisis response and resilience planning activities.

Senior Customer Support Executive

2019-6 - 2022-1 · 2 yrs 8 mos

• Resolved 120+ customer queries daily with high accuracy • Maintained 100% quality scores for 9 consecutive months • Consistently met SLAs in a fast‑paced environment.

Senior Customer Service Executive

Noble Services

2016-6 - 2019-5 · 3 yrs

Mumbai

• Registered 25,000+ visitors for exhibitions across industries • Increased cosmetics exhibition footfall by 25% • Onboarded 200+ exhibitors and supported paid conferences • Built and maintained a database of 1 lakh+ contacts.