Riley Moore

• Created and owned the “GenAI Fact Pack” for Expedia’s CEO and executive team - a strategic executive brief combining industry trends, internal efforts, and a forward-looking framework that influenced enterprise-wide AI investments • Acted as an internal consultant to CX leadership, leading vendor evaluation and process redesign to scale customer journey mapping across multiple product and ops teams

• Teach weekly private and semi-private Gyrotonic® sessions focused on helping clients build strength, mobility, and mind-body awareness in a welcoming and supportive environment • Support membership growth by cultivating strong client relationships and naturally promoting studio packages through personalized recommendations and consistent client engagement

Select Client Experience: • Project Manager: Delivered a $750,000 project for a consumer workwear apparel company; leveraged CX insights to shape a 3-year strategic roadmap with a projected 15% revenue growth • Workstream Lead: Optimized e-commerce processes for a fiberglass supplier with a focus on 8 areas within the customer journey resulting in a 20% increase in operational efficiencies • Project Manager: Owned execution of a $500,000 project for a large computer technology company; synthesized qualitative findings from 16 customer interviews and 150 customer survey responses to inform the development of 5 key customer personas to improve targeted messaging to key customer segments