Rikki D.

Manage Active Directory via Azure AD/Entra and Windows Server 2016, including user provisioning, onboarding/offboarding, MFA setup, and access to network resources and printers Administer the full Microsoft 365 suite: Azure AD, Exchange Online, Teams, SharePoint Online, OneDrive, Compliance, Defender, and Intune Monitor and optimize Exchange Online mail flow, transport logs, message tracing, mailbox performance, and spam filtering Implement and maintain Intune MDM/MAM, Conditional Access, App Protection Policies, device compliance, and mobile security for iOS, Android, Windows, and macOS Manage Teams policies, Teams Phone System, RingCentral, and Zoom; analyze CQD reports and monitor Teams service health Administer SharePoint Online site permissions, storage quotas, retention policies, and audit logs Perform Microsoft 365 tenant-to-tenant and Google Workspace migrations using BitTitan MigrationWiz; manage backup and recovery with Spanning Backup Coordinate escalations with Microsoft Premier Support and external vendors Provide remote support via TeamViewer and Kaseya; manage device builds, imaging, deployment, patching, and lifecycle management for Windows and macOS Support and administer SaaS applications including Salesforce, Invenias, Adobe, AutoTask, Freshdesk, Egnyte, Miro, and Trend Micro Deliver desktop application support across Outlook, Office 365 apps, Teams, Zoom, RingCentral, and other conferencing platforms Manage software licensing, subscription tracking, and cost optimization for Microsoft 365, Adobe, Meraki, Zoom, TeamViewer, and TrendMicro Administer iOS and Android devices, including configuration, policy enforcement, and troubleshooting Maintain hardware provisioning, configuration, asset inventory, and distribution for end-user equipment Utilize PowerShell for automation and administration across Microsoft 365 services Apply ITIL practices for Incident, Problem, Change, and Service Request management to ensure stable IT operations.

- Provides 2nd level support within branches in designated area by remote and / or on-site support. - Installs and maintains computer operating and networking systems. - Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems. - Installs and maintains peripheral hardware equipment components as they pertain to and interface with operating and networking system software and application systems. - Installs and maintains CCTV, alarm systems, and portable POS. - Recommends revisions and enhancements to customized or commercial system software products and packages in order to maximize system efficiency. - Complies with proper escalation procedures for incidents / problems encountered. - Protects company information assets in accordance with established information security policy. - Daily monitoring of tickets and resolving issues in a 5-day SLA.