Riki Agustika

Lead SAP S/4HANA Implementation Project: - Spearheaded the end-to-end implementation of SAP S/4HANA, overseeing project scoping, resource planning, data migration, testing, and go-live activities. - Collaborated with cross-functional stakeholders—including finance, logistics, and HCM—to ensure alignment between business processes and SAP best practices. - Managed third-party vendors and internal teams to deliver on time and within budget, mitigating project risks through proactive issue resolution and structured governance. - Oversee delivery of improved process automation, real-time analytics capabilities, and enhanced user experience through a modern ERP platform. Lead IT Systems Assessment project: - Developed and applied standardized assessment frameworks based on industry standards (e.g., ISO/IEC 25010, ITIL, COBIT). - Identified key gaps in system quality, development practices, and operational procedures; recommended actionable improvements to enhance performance, security, and reliability. - Presented findings and strategic recommendations to executive leadership, enabling data-driven decision-making and continuous improvement planning.

- Directed cross-functional teams to deliver multiple large-scale projects - Oversaw company's strategic project budgets up to $2 million, ensuring precise forecasting, financial tracking, and adherence to budgetary constraints.

Global Service Manager specializing in end-to-end service delivery for Worldwide Legal and Compliance systems, with proven expertise in managing system and database migrations to AWS.

Responsible for overseeing global collaboration systems as Service Manager, ensuring seamless integration and operational excellence

Developed and implemented validation protocols for computerized systems. Maintained validation documentation and ensured it was up-to-date. Collaborated with cross-functional teams to troubleshoot and resolve validation issues. Trained staff on validation processes and best practices.

Served as Service Manager for Manufacturing operation systems such as PLM, Laboratory Information Management Systems, Quality Systems, and Customer Response Systems, ensuring optimal performance and integration across all platforms

• Specialized in swift incident resolution, enhancing user satisfaction and system reliability. • Proficient in managing enterprise-level applications, recognized as the primary support expert. • Designed and delivered comprehensive training programs, elevating user competence and self-sufficiency. • Fostered robust relationships with vendors, guaranteeing premium support and service excellence.