Riki Motoyama

• Provided global remote support for viscometers, rheometers, texture analyzers, and powder flow testers • Collaborated with hardware and software engineering teams to narrow down root cause and provide solutions for customers • Worked with hardware and software engineering teams for customer issues to narrow down root cause and provide solutions

• Provided remote support for barcode scanning, imaging, and dimensioning logistics automation systems and products • Utilized and troubleshooted systems including CentOS, Red Hat, FTP, TCP/IP, CAN, XML, Profinet, Profibus, EtherNet/IP • Used CRM system for all customer and sales process data to ensure proper documentation and retention • Served as liaison between the customer and sales, engineering, and field service • Identified and performed root cause analysis on reoccurring issues to ensure customer uptime • Improved and maintained internal Confluence pages to increase internal efficiencies and document processes

Business Development Responsibilities: • Created financial models to forecast various strategic M&A opportunities with a focus on eMobility, autonomous vehicles, and connected vehicles • Identified and researched potential M&A targets based on industry trends and internal business unit needs • Analyzed customer and competitor performance based on quarterly reports and updated key internal stakeholders • Created various visualization programs using Python and R to support executive level discussions by telling compelling stories with data eMobility Engineering Responsibilities: • Developed Vector CANalyzer tools for EBS 7 system installation and parameter tuning based on customer requirements • Developed and executed technical plans to validate EBS 7 system based on ISO, IEC, SAE, and DoT standards • Authored and released technical documentation for EBS 7 system use and testing in North America • Performed root cause analysis in troubleshooting system issues during testing and implementation • Programmed 2C2 iEPM, ABS 8, FLR 21 units for autonomous vehicle applications and documented progress using PTC Integrity • Supported product owner with sprint planning, daily stand ups, and JIRA