Rifaqat Jumani

- Integration of Dynamics CRM with tools and technologies including: 1. Mavenlink 2. Web application 3. Business Central 4. HubSpot - Full-stack development, implementation, and support. - Tibco (Scribe) Cloud Integration

Role Overview: Facilitate communication between IT teams, including local, off-shore and remote US resources, to ensure the timely and accurate delivery of project objectives. · Interact with the Level 1 support team/business users, debug and derive the technical · Analyze code to understand and explain business logic to L1 support team/business · Create and execute data insert/update scripts to resolve data issues, bulk data change · Generate ad-hoc reports by creating and executing SQL select queries · Maintain repository for scripts created · Create/Modify XML templates for rendering data for reports · Perform UAT and smoke tests on production environment · Provide code fix when required · Provide Techno-Functional Support of All ZeroChaos Central Applications including but not limited to: o Custom built web-based ERP o Microsoft Dynamics CRM o Microsoft Dynamics AX o Microsoft SharePoint o Micro strategy · Provide Proactive Daily Monitoring of all customer interfaces and internal system integrations for all supported Central Applications. · Coordinate with other IT teams, and Business customers to accomplish successful resolution of all issues reported to Central Applications Support Team. · Ensure all Central Applications Support SLAs are meet and consistently maintained for 95% of Support Incidents handled. · Manage special projects as needed for enhancements to or implementation of any of the Supported Central Applications. · Create and maintain process documents for Central Applications support processes, as needed. · Support continuous process improvement by identifying and documenting support issues and working with Support and business teams to implement processes to prevent future occurrence. · Other administrative tasks assigned by management.

e-Emphasys is a global IT solutions company, providing industry-specific ERP software to Dealerships and Rental companies of heavy equipment for the construction, mining, forestry, material handling, and agriculture industries. In today’s connected world, e-Emphasys provides a unified view of company data to simplify customer experiences, while improving operational efficiency, and creating significant increases in bottom-lines. Roles & Responsibilities: Use Microsoft .NET & MS SQL to fix bugs/issues with product. Use PowerShell Scripting to automate deployment/installation of product onto server. Create solutions and customization on Microsoft Dynamics CRM for client.

Company Overview: Accelya Kale Solutions Limited is part of the Accelya Group, a leading solutions provider to the Airline and Travel industry. Formerly known as Kale Consultants Limited, the company became part of the Accelya group 2011. As part of the Accelya Group, we help over 200 airline customers streamline their financial processes. We also help them gain insights on business performance using decision support tools and data analytics. Our expertise spans across Revenue Accounting, Audit & Revenue Recovery, Credit Card Management, Miscellaneous Billing, F&A Processes and Decision Support & Analytics. We at Accelya help airlines manage their financial processes and gain insights on their business performance. We believe that there is an opportunity for airlines to integrate and simplify their financial processes; to better manage costs, risks, revenue leakages, cash flows, profitability and overall business performance. Our vision is to enable airlines to take advantage of this opportunity. Technical Skills: Oracle - PLSQL Linux - Shell scripting Java Programming Patch Deployment

Medallia product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management). As an analyst, learnt a lot about Medallia platform and how to Configure/create a solution for its customers through an extensive product training. RESPONSIBILITIES:- Product Implementation: • Work with senior team members to carry out customer implementations and program enhancements • Participate in the implementation design, setup, and review processes • Identify improvements to our feedback products and processes • Utilize Client software knowledge for testing customized software solutions Client Management: • Build long-standing customer relationships by improving customer feedback programs • Provide support to client meetings by leveraging in-depth Medallia system capabilities • Work with client teams in resolving technical/system related inquiries • Provide quality assurance support when providing features to clients • Provide client support when analyzing large sets of data Other Responsibilities: • Develop a thorough understanding of product features that are relevant to each client program

Parul University is a legitimate university established under Gujarat Private University Act 2009, after legislation passed by the Government of Gujarat on 26th March 2015 giving University status to Parul Group of Institutes functioning under the aegis of Parul Arogya Seva Mandal Trust. Parul University is an amalgamation on 28 Institutes offering 100+ programs in Engineering & Technology, Pharmacy, Physiotherapy, Homoeopathy, Ayurveda, Architecture, Management, Business Administration, Computer Application, Fine Arts, Social Work and Vocational Education at Diploma, Under Graduate, Post Graduate & Doctoral Level in a 150+ acre fully equipped campus housing 25000+ students, 300+ International Students from 26 Different Countries, 2000+ faculty members & providing in-campus residential facility to 7000+ students making it India’s Premier Multidisciplinary University.