Rico Holder

At eHealth, I help Medicare beneficiaries navigate one of the most important purchasing decisions of their life as they select their health insurance coverage. I listen, consult, and advise clients over the phone on their health insurance options. As an Associate Benefit Advisor, I help deliver world-class service to eHealth Medical Insurance Inc. clients by utilizing a consultative and educational approach to understanding their needs and guiding them through the insurance shopping process.

--Work with sellers to help determine the market values of their properties, list and show properties, communicate with sellers about offers, assist in the offer process, suggest home updates that will increase the home's value, help with home staging, and market homes via the local Multiple Listing Service (MLS) or other channels --Assist buyers looking for properties that match their desired criteria, conduct negotiations, prepare offers, facilitate property showings, and help buyers with any other issues leading up to the closing date --Negotiate loans on real estate involving Conventional, VA, USDA, FHA and other mortgage loan types backed by Fannie Mae or Freddie Mac --Work diligently and with maximum efforts to sell or lease all real estate listed, and solicit additional listings or clients of the Broker --Promote the business of serving the public in real estate transactions to the end that each of the parties may derive the greatest possible profit --Follow the Code of Ethics of the National Association of Realtors, the real estate laws of the State of Florida, and the Policy and Procedures of the Broker

--Previous Inside Account Manager role was dissolved, followed by Covid-19 Pandemic --Helped build and manage a multi-million dollar pipeline of current customers and prospects via CRM platform Salesforce Classic / Salesforce Lightning --Worked in tandem with multiple Field Account Managers to close sales including System Solutions, Software, Training, Accessories, Hardware Certifications and Service Plan renewals within Forensics & Public Safety industries --Assisted with lead generation through cold calling, while obtaining referrals to ensure that assigned territories had sufficient leads and opportunities in order to generate product demonstrations --Maintained accurate records within Salesforce of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territories --Communicated with outside sales staff and prepared sales quotations based on specifications provided and established pricing policy via ERP platform SAP

--Produced $1 million dollars,100% of target goal, in company sales revenue fiscal year 2018 --Produced $1.3 million dollars, 130% above goal, in company sales revenue fiscal year 2019 --Produced $355,000+ dollars, 120% above goal, in company sales revenue 1st quarter 2020 --Responsible for the closing of Software, Training, Accessories, Maintenance Renewals, Hardware Certifications, and Service Plan renewals tailored exclusively to the Forensics & Public Safety industries --Created and conducted effective proposal presentations and RFP responses that identified prospects' business problems, effects of the problems, and provided fine-tuned solutions --Utilized all available resources including Inside Sales Managers, Inside Sales Specialists, Global Sales Directors, Regional Sales Managers, Account Managers, Applications Engineers, Sales Engineers, Marketing, Accounting, Customer Support, Logistics / Planning, Research & Development, and others to advance closing of sales

My responsibilities included, but not limited to: --Generating leads --Business development --Direct sales --Negotiations and assisting with both government (municipal/state/federal) and private agency sales --Scheduling product demonstrations (on site/online) --Reviewing and submitting bids and tenders for government sales --Providing quotes and other support to FARO's clients

--Formulated complete itineraries for large foreign groups traveling the United States --Prioritized a budget based on the length of groups’ stay, hotels and attractions desired --Developed contracts aimed toward bulk rates which encompass hotels, travel (bus/boat/airplane), entertainment (theme parks/museums), and restaurants --Attention to Detail, Research, Versatility, Analytical Thinking

--Incorporated point-of-sale and CRM programs to assist clientele --Worked with a sales-service team to handle merchandising and device repairs --Managed cash balances, credit card transactions, product financing, and inventory --Marketing, Sales, Product Knowledge, Flexibility, Problem Solving, Enthusiasm

--Coordinated schedules for employees centered around tasks assigned --Supervised operations during marketing events to ensure client satisfaction --Audited cash and credit balances against nightly figures at given venue --Planning, Organizing, Scheduling, Time-management, Multi-Tasking, Leadership

--Supported customers with product inquiries while remotely working from home --Executed troubleshooting methods after assessing and confirming the issue at hand --Part of a virtual team that relied on each other to quickly solve difficult situations --Hard Working, Effective Communication, Conflict-Resolution, Resourceful, Independent

Minor in Business Administration