Rico Mercado

Creating a positive, compliant work culture Scheduling Daily Cash operations Deposit Coordination and preparation Financial/Budget Management Staff Management and Development Delegation and performance management Coaching and mentoring budtenders, leads, and Supervisors Supporting GM with daily operations and strategic goals Inventory Control and Merchandising

Serve as a lead dispensary agent and patient outreach coordinator, overseeing day-to-day operations and ensuring exceptional patient experiences. Responsible for store openings/closings, cash handling, petty cash logs, and compliance documentation. Handle patient complaints, process returns, and manage online reviews, contributing to a 4.9-star store rating. Coordinate inventory intake, deliveries, and audits to maintain accuracy and state compliance. Train and mentor new agents, ensuring adherence to company and state operational standards. Collaborate with management to develop outreach programs and boost community engagement.

Managed material handling operations, packaging, and shipping for manufacturing products. Operated forklifts and pallet jacks while maintaining safety and operational efficiency. Completed logs, tracked materials, and maintained organized storage areas.

Guided clients through home buying and selling processes, providing market analysis and strategic advice. Negotiated contracts and facilitated transactions in clients’ best interests. Maintained client relationships post-transaction to encourage referrals and repeat business. Trained and mentored new agents, promoting efficiency and professionalism.

Graduated with a 4.9 GPA