Ricky Medhi, PMP, CSM
Service Delivery Owner - Leading Energy and Resources Company @ Tata Consultancy Services
About
With over 22 years of enterprise IT experience, I specialize in delivering high-impact Managed Services engagements across Infrastructure Projects & Programs, Datacenter Operations, Cloud Operations, Network Monitoring & Command Centers, Service Desk, and End User Compute. My career is defined by successfully executing large-scale infrastructure consolidation, modernization, and technical debt remediation projects for global enterprises in the Oil & Gas, Life Sciences, and Media industries. I bring a proven track record of managing multi-million-dollar budgets and guiding cross-functional teams to deliver measurable business outcomes. My leadership style blends strategic foresight with servant leadership, ensuring that teams of 110+ professionals — from senior Project Managers to technical specialists — work cohesively toward shared goals. Core Strengths & Value I Bring: • Servant Leadership: Building empowered, high-performing teams that deliver with precision. • Strategic Planning: Identifying, shaping, and winning new project opportunities — from RFP to contract closure. • Collaboration & Communication: Bridging business and technology to enable seamless execution and stakeholder alignment. • Technical Depth: Leveraging expertise in Microsoft Azure, VMware Virtualization, and Cisco networking to lead diverse infrastructure initiatives. • Results-Driven Focus: Consistently achieving cost savings, driving operational efficiency, and delivering successful large-scale migrations. I am passionate about enabling organizations to modernize, scale, and thrive by aligning technology delivery with strategic business objectives.
Canada
Edmonton
Information Technology & Services
Microsoft Office, Analytical Skills, Project Management Software, Problem Solving, Project Plans, Presentations, Written Communication, Contract Management, Project Governance, Leadership, Program Management, Project Management, Communication, Software Development Life Cycle (SDLC), Operations Management, Budgeting & Forecasting, Service Delivery, Transition Management, IT Service Management, Incident Management
Experience
Service Delivery Owner - Leading Energy and Resources Company
Tata Consultancy Services
Edmonton, Canada Area
Project Manager, Global Infrastructure - Large Medical Devices Company
Tata Consultancy Services
Warsaw, Indiana, United States
Project Manager - Leading Global Pharmaceutical Company
Tata Consultancy Services
Lake Forest, Illinois
Project Manager - Large Pharmaceutical Company
Tata Consultancy Services
Irvine, California
Project Manager - Large Media and Entertainment Company
Tata Consultancy Services
Burbank, California
Infrastructure Project Manager - Large Healthcare Company
Tata Consultancy Services
Pleasanton, California
IT Operations Service Manager - PricewaterhouseCoopers LLP
Tata Consultancy Services
Tampa/St. Petersburg, Florida Area
•Being the single point of contact for clients IT teams & Tax Line of Business •Client Stakeholder management •Coordinate with Tax Business IT & with internal Operations Support teams during Major Application/System outages •Assist in Service restoration & doing root cause analysis •Support and Champion various ITIL based processes within the capacity of the role •Plan & execute Service Transition of a new IT Service •Define support and maintenance matrix for new IT Services •Assist stakeholders in risk assessment and vulnerability remediation •Capacity & Performance Management •Service Improvement within the line of service
Release Manager - Deutsche Bank
Tata Consultancy Services
Bangalore, India
Managed the Deployment Environment Support and the Release and Management team for implementation of a core banking application •Release Management •System Environment build & code deployment •Stakeholder & client management •Operations Management
Service Delivery Manager - Qualcomm Inc.
Tata Consultancy Services
San Diego, USA & Bangalore, India
Managed Qualcomm's IT Service Desk operations •Resource / Effort estimation and Hiring •Knowledge Acquisition Plan, Training & Go-Live •Infrastructure – Voice & Network Setup •Ticketing tool enhancements •Knowledge Management services •Implement Standard SLA / KPI Reporting techniques •Design DR / BCP solution •SLA / OLA negotiations •Contract Negotiations
IT Command Center Operations Lead - AllianceBernstein / Axa Tech
Tata Consultancy Services
New York, USA & Bangalore, India
Supervise and manage a team of Command Center Operators in a 24*7 environment •Monitor clients IT Systems & Data Center environment •Monitoring Production schedules •Supervise team to investigate all L1 & L2 related server issues •Knowledge Acquisation & Transition •Assist data center teams to invoke Disaster Recovery •Assist server, network teams to rebuild/perform any work on technical equipments •Escalate issues to appropriate resolver groups •Incident, Problem Management •Coordinate Major Application Outages and System recoveries
Service Desk Analyst - Virgin Atlantic Airways
Tata Consultancy Services
Bangalore, India
IT Helpdesk Support to the Employees of Virgin Atlantic Group in a 24*7 environment •Midrange Server Management •Operations Management •Desktop Management •Security & User Management •Application Support
Technical Support Engineer
Hewlett Packard Enterprise
Bangalore, India
Education
Gauhati University, Guwahati
Ricky Medhi, PMP, CSM's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.