Ricko Ferdian

• Developed and executed product marketing strategies aligned with market trends and customer needs. • Created compelling product presentations, catalogs, and promotional content to drive business growth. • Organized and delivered seminars, webinars, and product launch events to enhance product visibility. • Supported sales teams with technical consultation and designed educational programs for partners. • Handling IMKG and Postel Permit for all Hikvision Products

• Delivered comprehensive technical support to System Integrators, Dealer Partners, and end-users across Indonesia. • Collaborated with Business Development and Project Sales teams for advanced troubleshooting and consultancy. • Led customer engagement through remote and on-site assistance, ensuring optimal performance of security solutions. • Facilitated HCSA-CCTV Certification training programs, enhancing partners' technical knowledge and product expertise.

• Processed and managed RMA requests for Hikvision products under warranty, ensuring compliance with company policies. • Conducted product diagnostics and failure analysis to identify hardware and software issues effectively. • Coordinated with customers and service centers for product replacements, repairs, and warranty claims. • Provided technical support for a range of Hikvision products, enhancing customer satisfaction and product reliability.

Experienced in delivering end-to-end security solutions, including CCTV, Access Control, Attendance Management, Entrance Control, X-Ray Inspection, and Walkthrough Metal Detectors. Skilled in project management, system integration, technical troubleshooting, customer support, and training, with a strong focus on ensuring reliable and efficient security operations.

• Executed installations of CCTV systems, both IP and Analog, ensuring optimal security solutions for clients. • Managed access control installations and attendance systems to enhance operational efficiency. • Delivered tailored project solutions to meet customer needs, fostering strong client relationships. • Provided maintenance and troubleshooting for all products sold, ensuring customer satisfaction and system reliability.