Rick Webster

As CIO at Falkon, I act as vCIO for our clients and oversee the operations, growth, and effectiveness of our MSP, MSSP, and GRC divisions. I work with leadership teams to set tech and security direction, keep services aligned to business needs, and maintain a consistent focus on client satisfaction. I also design and support advanced and custom cybersecurity solutions when standard approaches aren’t enough. Inside Falkon, I’m responsible for our technology stack and core systems—prioritizing reliability, automation, and sound governance. My day-to-day includes improving service delivery and SLAs, strengthening security capabilities (e.g., MDR, zero trust, incident readiness, and compliance), and ensuring our teams execute consistently so clients see dependable results.

Charged with the growth and transformation of this company.BCS (Boyd Connected Services), started as a 12-employee company providing residential and commercial low voltage services (audio-visual, security, surveillance, networking) in the greater Dallas/Fort Worth area. Led the expansion efforts over 4 years into large-scale commercial fiber installation serving companies such as AT&T, Comcast, Spectrum and more. Further expanded BCS footprint to serve Northern California, providing similar services. Delivered 525% growth over 5 years. • Oversee all operational aspects for both California and Texas locations, ensuring high levels of customer satisfaction while ensuring that quality and profit margin goals are met regularly. • Oversee and manage all legal, financial, and marketing aspects of the company. • Work closely with divisional managers to continuously add new services and products to our client base.

Led the strategic transformation of Sealoc from a small, regional manufacturing company into an internally recognized brand. In 3 years, transformed Sealoc into a commercial manufacturer of the world’s most durable, brightest outdoor displays now used by brands such as ESPN, Red Bull, KC Chiefs, LA Dodgers, NY Mets, Detroit Tigers, Legoland, US Department of Energy, US Navy, US Air Force and much more. Delivered 2,400% growth over 5 years. • Currently lead, oversee, and co-manage all product development, engineering, and product management aspects. • One issued patent, one patent pending for innovative, industry-changing designs. • Oversee and manage all operations, QA, marketing and sales aspects of the company, driving brand recognition. • Manage all financial and legal aspects of the company.

Transformed this company from a secure cloud service provider to a cyber security product and services organization. Responsible for strategic vision and implementation of net-new programs including roadmaps & strategy, product management, project management office (PMO), IT support, and DevOps with focus on improving product time-to-market, improving customer satisfaction, and automating multiple aspects of IT. • Architected and led the Agile transformation efforts across key areas of the organization. • Oversaw and managed the Security Governance and Compliance & Risk team. • Successfully bridged multiple disjointed divisions with a history of declining performance, resulting in high degrees of inter-team unity, commitment, shared ownership, collaboration, and increased productivity in less than 90 days. • Created a high-performing team of Product, Project, and IT professionals that quickly executed on the strategy, renewing the company’s faith in the team’s ability to execute on promises. • Built and led a PMO and Agile Scrum team covering both corporate initiatives and product development, leading to increased transparency, and resulting in a decreased defect rates of 40% along with enhanced product adoption. • Built, implemented, and directed Product Management methodologies and practices which included the Pragmatic Marketing framework and Scrum Product Management methods.

Charged with the creation of an enterprise-wide Product Management and Business Partnership program for this 42,000-employee, international company. Responsibilities included the implementation of an Agile methodology, improving business support for product delivery, curation of product and service roadmaps, and creating relationship channels for the business. • Successfully reversed a complete lack of confidence in Product & IT Management delivery within 4 months. • Co-created a product, data, and cloud strategy for an ecosystem that sunset over 15 disparate applications. • Built a team of highly successful product owners and business relationship managers within 60 days. • Created and successfully evangelized a truly transformational, enterprise product roadmap

Responsible for all aspects of IT Operations for this international company, including cloud and on-premise systems, networks, telecom, global support services, desk-side technology, procurement, mobile technology, logistics, and asset management, supporting over 35,000 globally remote employees. Successfully reversed failing infrastructure, systems and support channels, while at the same time introduced ITIL and DevOps/Scrum processes, created customer-improvement programs, and implemented several critical IT solutions driving efficiency into the business. • Responsible for a team of 120+ employees across 4 countries, providing international support and IT operations services. • Oversaw all support services for over 35,000 remote field employees. • Migrated the organization’s mobile platform from 3,400 legacy devices to 18,000, offering advanced technology that streamlined work production for our field associates, while maintaining a loss rate of less than 4% annually