rick fulks

 Promoted to Hardware Support Supervisor after only two years as a technician for the department due to leadership qualities  Supervised four to six Hardware Support Technicians  Participated in countless chain-wide technology upgrades and rollouts. Upgrades included processor, memory, disk, I/O ports, peripherals, etc.. Rollouts included HP Micro Systems for our pharmacy application, IBM Systems and Registers for our Point of Sale (POS) application, X.25 Switches and other network gear for our first chain-wide wide area network  Received an award for Employee of the Month in our corporate office

*  Promoted by corporate to Hardware Support Technician upon receiving my Electronics Technology degree *  Responsible for supporting all computer technology in 60 Bay Area stores. The technology included micro computers, various peripherals and network equipment *  Installed all computer technology in new stores. All systems had to assembled, configured, installed and tested prior to employee training and store grand opening *  Completed numerous chain-wide upgrades and new technology rollouts. Upgrades included processor, memory, disk, I/O ports, etc. *  Repaired and tested all defective devices at our bench facility in Walnut Creek. Repairs were completed to board level *  Provided support to a corporate office staff of 500+ employees. As an office technician, one was responsible for the support of countless types of peripherals, cabling configurations and systems *  Performed preventative maintenance (PM) on all computer technology installed in the stores, chain-wide

* As a Zone Manager of Field Technical Services, I am responsible for the following: *  All technology in 1155 CVS Stores in 6 Western States (CA, HI, NV, AZ, WA & OR) *  30+ employees (management team & field employees) *  Fiscal budget responsibility is $2 million *  Store technology asset responsibility is $60 million plus *  $2 million plus technician inventory *  Responsible for managing teams service level commitments, specifically as it pertains to store outages which impact the business, and compliancy (software, HIPAA, Sarbanes and PCI) *  Support installations and service calls of equipment in existing, acquisitions, relocations, and new CVS retail locations *  Responsible for staff development, performance evaluation, counseling, interviewing and hiring, payroll and expense approval, project monitoring and reporting *  Travel to multiple geographies to visit employees, check on certain projects and develop relationships with CVS store & pharmacy management