rick assoc

quality assurance and partner manager

About

Customer Site Trainer at Virgin Media

Country

united kingdom

City

manchester

Industry

telecommunications

Skill

training delivery, customer experience, employee training, management, team management, training, customer service, training facilitation, coaching staff, project delivery, coaching, broadband, retail banking, operating systems, financial services, loans, identifying sales opportunities, objection handling, people management, motivation, benefit selling, team leadership, call centers, telecommunications, mld, performance management, change management, management and leadership development, employee engagement, sales, stakeholder management

Experience

quality assurance and partner manager

virgin media

2017-3 - Present · 9 yrs 7 mos

telesales agent

virgin media

2009-6 - 2011-12 · 2 yrs 7 mos

My experience is inbound telesales, selling Virgin Media services. Regularly exceeded targets and earning bonus. Became point of contact for my team taking on managerial duties still exceeding target.

account manager

natwest

2004-6 - 2009-7 · 5 yrs 2 mos

I have over 5 years FSA regulated sales experience providing personal banking solutions in a competative market through sound knowledge of bank products.

customer site trainer

virgin media

2011-12 - Present · 14 yrs 10 mos

* My experience in training delivery covers most areas of Growth at Virgin Media such as, * Management & Leadership Development * New and existing employees, Inbound & Outbound Telesales channels, * Business, * Home Movers, * Channel Operations, * Inbound Mobile, * Direct Sales, * Retail * Virgin Venue * Offshore Outsource partners