rick ernst

Certified instructor responsible for adult learning at college level. Responsibilities include instruction and administration of exams for CPE credit towards the Medaille College Computer Information System Program.

planned upgrade of user workstation environment from DOS and Macintosh platforms to Microsoft Windows. Platform consolidation proved to reduce maintenance and future operational costs.

* Regional manager supporting the Maine region. * Responsible for an average $1.5 million dollar annual budget to maintain computer and network operations for large back office and branch locations throughout Maine. * Installed, supported and maintained Microsoft and Novell OS, Cisco networking equipment, Symantec Antivirus and Netbackup. * Managed staff of two area managers and ten technicians to meet daily support and project work. * Working manager 50% hands-on, 50% management. * Assisted Enterprise Systems group as needed. * Achievements * Worked with staff to complete Win98 to XP desktop conversions and upgraded all core servers to Netware 6.1 as part of the NOS consolidation project resulting in the on time delivery of a new banking teller application (Encore!). * Installed and maintained five Netbackup domains for the Maine region, which allowed for better tape security and less office staff involvement. * Implemented VOIP (Cisco and Avaya) for back office and branch locations in the Maine region.

* Managed Novell Network services for the enterprise. * Maintained WINS, SLP, DNS and DHCP for the entire banking network. * Participated in conversion of backup services from Arcserve to Netbackup. * Supported corporate conversion to Symantec Antivirus. * Assisted in maintenance of Exchange 5.1 environment.

* Responsible for all aspects of data communication for the network (Bay Networks and Alcatel). * Managed technical team to implement timely delivery of networking projects. * Managed the support of the corporate GroupWise e-mail system for 1200+ users.

* On site engineer responsible for server, network and workstation design and implementation. * Network support to include maintaining infrastructure, Novell and NT servers and network management. * Desktop support including designing the client workstation interface and roll out of desktop PCs. * Managed on-site technicians.

* responsible for the education and technical development of professionals seeking Novell and Microsoft certifications. * Responsible for classroom environment including lab, server and workstation installation and configuration. * Supported students with post training follow up on an individual basis.