Rick B.

At SalesIntel we use cutting edge technologies, tools, and practices to build and manage an extensive Cloud infrastructure. We do all of this with a DevOps philosophy, managing Infrastructure-as-Code, Security-as-Code, automating business processes such as onboarding and offboarding, as well as infrastructure monitoring and alerting to include automated self-healing responses to alerts. We help the core development team by managing and automating code pipelines, as well as things like setting up centralized logging and APM tracing for our dozens of microservices so that they can easily identify performance issues.

CAA helps clients effectively automate their IT infrastructure through the cloud by combining best practices in configuration management, continuous integration, and cloud cost optimization with a portfolio of cloud technology partners, custom solutions and IT governance policies.

As Project Manager at one of the leading IT consulting firms in the LA area, I am part of an incredible team of IT professionals who act as integrated strategic business partners for our clients by providing outsourced technology services. We deliver solutions that provide our clients with the information and systems they need to effectively and efficiently manage their businesses. Our clients are positioned to utilize their new information systems as competitive weapons, giving them a strategic advantage as they compete in the rapidly changing world of Business. I lead a team that is responsible for delivering on this promise to a subset of our clients. This includes a wide variety of services such as end user support, network monitoring & support, strategic IT planning & budgeting, evaluation and implementation of new technologies, and disaster recovery planning. Throughout this I strive to learn how my client's businesses work, what their goals are, and through the proper use of technology, help them achieve those goals.

Responsible for the management of IT systems for clients throughout the metro DC area. Designed and managed a highly available web hosting facility that provided IIS, SQL, and Exchange hosting services. Identified, bid, and executed government contracts for IT systems management, disaster recovery planning, and document management system design.

Responsible for the day to day management of a team of IT professionals tasked with supporting the secure IT infrastructure of the credit union. Responsible for IT asset procurement, asset management, help desk support for a staff of over 300, network infrastructure management and datacenter management. Lead network engineer and project manager on all new IT systems implementations. Some major accomplishments included: Implemented a new project management methodology, utilizing SharePoint and MS Project Server, that allowed for more accurate estimates of resource requirements and project timelines. Utilized SharePoint to centralize communication with the staff about important IT events, and consolidated system documentation to allow easier access to information. Authored numerous IT policies and procedures required by the NCUA, Sarbanes-Oxley, and the PCI Data Security Standard.

Responsible for managing the technical services department of a company that provides professional IT services, web development, and web hosting services to organizations in the DC Metro area. Clients primarily consisted of nonprofit organizations and membership based associations. Developed customer proposals and negotiated service contracts, as well as acted as project manager for customer projects. Major accomplishments included: Successfully increased client base by 12 percent in six months. Implemented a help desk system that drastically increased call response time and allowed for detailed reporting of resource usage. Implemented an international data center for disaster recovery. Designed and implemented of a new IT infrastructure that resulted in increased up-time, performance, and overall customer satisfaction. Authored multiple corporate policies and procedures that lead to increased efficiency, and streamlining of the company’s IT support infrastructure.

Responsible for the management of all local IT staff and systems, branch IT systems, and data center. Designed solutions to support the web development and web hosting services of numerous pharmaceutical and medical organization clients. Major accomplishments included: Identified, developed, and implemented, IT programs and policies, during first 18 months in position, that generated a recurring cost savings of $400,000 a year. Directed research and development of new technologies that enabled the creation of a highly redundant and scalable web hosting facility. Secured low profile servers to significantly reduce data center space requirements and related costs. Identified new firewall technologies and software support that reduced related costs by 75 percent. Played a leading role in the corporate committee that established effective security policies to ensure HIPAA compliance.

Designed, installed, configured, and maintained IT systems for local companies, including the large hospital, and teaching facilities, of the Medical University of South Carolina. Designed and implemented customized solutions for a wide range of complex client requirements. Secured the firm’s first contract with the federal government. Identified and wrote the winning proposal for a U.S. Air Force enterprise backup solution in Japan. Provided onsite direction for installation of the new system, as well as trained Air Force personnel throughout Japan on its operation.