Richard Upton

I am an adaptable, results-driven and proactive business operations professional with a proven track record of both leading and streamlining operations including the planning, design and implementation of: • Process and workflow streamlining. • Procurement optimisation. • Effective business restructure. • Automation and digitalisation. • IT Infrastructure and software enhancements. • Business development initiatives. I have a comprehensive understanding of how a business functions and the ability to identify both gaps and opportunities, project managing enterprises from conceptualisation through to execution across: • Sales and Marketing • Customer Service and Contact Centre • Quality and Compliance • Business Continuity • HR • Finance & Audit I understand the impact of transformational change on an organisation and am adept at mitigating negative impact, ensuring that change is met positively in order to facilitate business stability and resilience. I have a solid understanding of both the current IT landscape and of new trends and innovations within the industry and am able to leverage innovative technology to enhance both internal process and consumer journey, ensuring high levels of customer satisfaction and future-proofing the business. If your organisation is seeking to improve inefficiencies, reduce costs and achieve growth please do not hesitate to contact me via LinkedIn or at r.w.upton@icloud.com