Richie Sok

• Advanced troubleshooting and debugging of complex container networking, Linux systems, and cloud infrastructure issues. • Deep expertise in container orchestration platforms including EKS, ECS, ECR, and Fargate, supporting enterprise-level containerized applications • Provided technical support and architectural guidance to Business and Enterprise level AWS customers across multiple communication channels. • Maintained current knowledge of emerging cloud technologies and container orchestration tools.

• Shadowed Support Engineers working on client cases, gaining hands-on experience in problem-solving. • Designed and implemented a highly available web application architecture on AWS, ensuring fault tolerance and scalability. • Diagnosed and resolved networking issues related to broken EC2 instances and misconfigured network setups. • Utilized bash scripting to perform Linux System Administration tasks such as File Manipulation, User and Group Management, Process Monitoring, and Network Configuration.

• Led a project consisting of 6 cross-functional team members responsible for sourcing and procurement. • Applied Agile methodologies to enhance flexibility and responsiveness in the procurement process. • Streamlined procurement processes by mapping workflows and identifying redundancies. • Published 3 Tableau reports related to Inventory Control, Materials Forecasting, and Expiry Reduction; supporting 5 production sites to help manage supply chain needs. • Optimized data extraction time by developing and implementing custom SQL queries.

• Worked closely with the Government Property Manager and Administrator to assist with various engineering assignments. • Performed daily internal operational audits. • Managed multiple short-term projects simultaneously. • Assisted with researching information needed for projects and tasks. • Provided regular reporting of progress and status of certain projects. • Conducted detailed verification of 1500 parts for information and contract compliance, ensuring proper usage. • Identified and retrieved non-compliant parts, maintaining adherence to contract terms.

Help assemble and donate snack bags for the less fortunate.

• Mentored and guided 6 trainees on workflow and company views. • Implemented convenient and reliable reschedule tool. • Developed interpersonal communication skills working with a team. • Educated Clients on the use of their devices. • Identified underlying problems with client’s devices. • Maintained a knowledge expertise rating of 100% according to surveys completed by clients.